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Designing Value-Creating Capabilities

  • Alf Chattell

Abstract

Here is a definition. The Digital Era enterprise is a people-centered knowledge network capable of behaving in ways that make a powerful difference to customers. Those things that are central to a company’s particular ability to make a powerful difference to customers are its capabilities. The overall intelligence of the behaviors that result from its capabilities determine the ability to create value over a sustained period.

Keywords

Business Process Knowledge Management Customer Relationship Mass Customization Intelligent Behavior 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Notes

  1. 1.
    C.W. Churchman, The Design of Inquiring Systems (New York, Basic Books, 1971). A landmark book 30 years ahead of its time.Google Scholar
  2. 3.
    Peter F. Drucker, Managing for Results (New York: Harper & Row, 1964).Google Scholar
  3. 5.
    Peter F. Drucker, Managing for Results (New York: Harper & Row, 1964).Google Scholar

Copyright information

© Alf Chattell 1998

Authors and Affiliations

  • Alf Chattell

There are no affiliations available

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