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Foundations of Nursing Practice pp 267–293Cite as

Social Behaviour and Professional Interactions

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Abstract

This chapter is divided into three sections and is concerned with one-to-one and group interactions. At the end of this chapter, you should be able to:

  • Describe the core qualities of therapeutic communication

  • Identify six therapeutic interventions and suggest ways in which these might be implemented in your practice

  • Describe the difference between primary and secondary groups

  • Describe the interdependence of team, task and individual needs

  • Discuss the importance of assertiveness to nursing practice

  • Describe the process for refusing requests and handling criticism

  • Reflect on further areas of study to enhance your own therapeutic communication skills.

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Authors
  1. Phil Russell
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Editor information

Editors and Affiliations

  1. NHS Executive, UK

    Richard Hogston MSc(Nurs), PGDipEd, BA(Hons), RN (Nursing Officer for Education and Training) (Nursing Officer for Education and Training)

Copyright information

© 1999 Phil Russell

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Cite this chapter

Russell, P. (1999). Social Behaviour and Professional Interactions. In: Hogston, R., Simpson, P.M. (eds) Foundations of Nursing Practice. Palgrave, London. https://doi.org/10.1007/978-1-349-14608-6_9

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  • DOI: https://doi.org/10.1007/978-1-349-14608-6_9

  • Publisher Name: Palgrave, London

  • Print ISBN: 978-0-333-71423-2

  • Online ISBN: 978-1-349-14608-6

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