Abstract
Cigna UK, based in Greenock, Scotland, is part of the giant $35 billion Cigna Corporation. Cigna UK offers company health, travel and other insurance products to organisations such as Rover, Glaxo and Motorola. The company is now levering its reputation and expertise into the insurance-based personal benefits market. This case study examines how Cigna UK managed a radical change involving changes of location, staff, culture, processes and even the business they were in. The study focuses on how Cigna UK uses a powerful team-based culture to meet the needs of its customers.
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© 1997 David Jackson
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Jackson, D. (1997). Cigna UK. In: Dynamic Organisations. Palgrave Macmillan, London. https://doi.org/10.1007/978-1-349-14169-2_11
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DOI: https://doi.org/10.1007/978-1-349-14169-2_11
Publisher Name: Palgrave Macmillan, London
Print ISBN: 978-1-349-14171-5
Online ISBN: 978-1-349-14169-2
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