Hypermedia-Based Training System for ISO 9000 Quality Standards
This paper explores the suitability of applying hypermedia technology to support the training requirements for a quality system The focus is on the authors’ experience in developing a hypermedia-based system for training in ISO 9000 quality standards. Some key aspects are described in detail such as the system development methodology, the system’s information network/structure and results of the system developed. The paper concludes with a wider implication in developing a hypermedia-based information system which can be used for both training and documentation requirement of the quality system. And ultimately an integrated quality information system which can support the overall goals of total quality management.
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