Why is information a resource? And, perhaps more importandy, why has it recently become so? The past ten years or so, in business and information technology (IT) terms, are not able for a significant change in attitude towards IT. No longer seen as a purely back–room activity, information–processing has been demonstrated as a tool for improving business performance. It can be used not just for automating ‘behind the scenes’ activities, but to provide new services, adding value to existing ones, improving knowledge of the customer base and improving the speed and quality of business decisions.
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