Performance Modelling in CIM

  • S. I. Marriott
  • V. C. Machado
  • V. R. Newman
  • P. J. Sackett


In this paper, the authors discuss the need for modelling of performance and competitive advantage in Computer—Integrated Management (CIM) organisations. They consider metrics as an important tool for continuous improvement. The evolution of performance modelling is described and three different approaches are focused on: technology, quality and organisation.

A paradigm involving technology is proposed based on the philosophies of Total Quality Management (TQM) and CIM.


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Copyright information

© Department of Mechanical Engineering University of Manchester Institute of Science and Technology 1993

Authors and Affiliations

  • S. I. Marriott
    • 1
  • V. C. Machado
    • 1
  • V. R. Newman
    • 1
  • P. J. Sackett
    • 1
  1. 1.The CIM InstituteCranfieldUK

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