Abstract
How good are you at making complaints? When you have bought something which is not quite right, do you take it back to the shop, or do you just let it go? It takes a lot of courage for some people to complain, but if goods are faulty or services are not adequate we should do so.
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© 1992 DEVA WP
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Hughes, V. (1992). Complaints. In: People Skills. Macmillan Modern Office Series. Palgrave, London. https://doi.org/10.1007/978-1-349-12527-2_7
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DOI: https://doi.org/10.1007/978-1-349-12527-2_7
Publisher Name: Palgrave, London
Print ISBN: 978-0-333-55715-0
Online ISBN: 978-1-349-12527-2
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