Abstract
When visitors come to your home for the first time, how do you make them feel welcome?
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âś° you smile at them
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âś° you say hello
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âś° you offer them a seat
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✰ maybe you offer them a drink — tea or coffee or a soft drink.
If you didn’t greet them at all, and left them standing in the room while you carried on with whatever you were doing, how do you think they would feel?
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© 1992 Graham Morris, Lesley Reveler and City and Guilds of London Institute
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Morris, G., Reveler, L. (1992). Customer Contact Skills. In: Retail Certificate Workbook. Palgrave, London. https://doi.org/10.1007/978-1-349-12504-3_1
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DOI: https://doi.org/10.1007/978-1-349-12504-3_1
Publisher Name: Palgrave, London
Print ISBN: 978-0-333-55688-7
Online ISBN: 978-1-349-12504-3
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