The Industry

  • Sally J. Messenger
Part of the Mastercraft book series (HCTBMM)


Hotels, catering, leisure and tourism are service industries. They provide a service to the customer rather than a product, for example furniture or electrical goods. The service consists of looking after people when they are away from home by providing food, drink, shelter, sleeping accommodation, entertainment and leisure facilities.


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© Hotel and Catering Training Company 1990

Authors and Affiliations

  • Sally J. Messenger

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