Abstract
Queueing situations arise in all aspects of work and life and are typified by the ‘queueing for service’. The theory of queueing gives a basis for understanding the various aspects of the problems and enables a quantitative assessment to be made. Therefore the theory enables these ‘service situations’ to be more effectively designed and operated.
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© 1978 J. Murdoch
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Murdoch, J. (1978). Basic Concepts of Queues. In: Queueing Theory. Palgrave, London. https://doi.org/10.1007/978-1-349-03311-9_1
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DOI: https://doi.org/10.1007/978-1-349-03311-9_1
Publisher Name: Palgrave, London
Print ISBN: 978-1-349-03313-3
Online ISBN: 978-1-349-03311-9
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