Whatever the kind of organisation, be it making products or providing a service, it is bound to be concerned with its performance. After all, if an organisation, by definition, is where people work together to achieve some objective, it follows that some yardsticks are necessary by which we can judge whether the objective has been achieved. In general terms all organisations are input/output systems. Some would argue that service bodies, such as for example local government departments, do not have any output. While it may be more difficult to measure than, say, a company producing washing-machines, nevertheless there is an output. With the growth that is taking place in the non-manufacturing sector we can expect to see more attention given to performance measurements in organisations such as hospitals, universities, central and local government departments. This is not to suggest that the performance measurements in manufacturing industry do not require as much attention; wherever inputs are being converted into some kind of output, then some assessment of how well objectives have been reached is essential.
Unable to display preview. Download preview PDF.
- Anglo-American Council on Productivity, Productivity Measurement in British Industry: Productivity Report (Nov 1950).Google Scholar
- Bahiri, S., et al., ‘How to Measure Productivity’, Management Today (July 1970).Google Scholar
- Drucker, P. F., The Practice of Management (Mercury Books, 1963).Google Scholar
- Drucker, P. F., ‘Management’s Busted Boom’, Management Today (Feb 1972).Google Scholar
- Faraday, Dr J. E., The Management of Productivity (Management Publications, 1971).Google Scholar
- Fox, A., Industrial Sociology and Industrial Relations, Research Paper No. 3, Royal Commission on Trade Unions and Employers’ Associations (HMSO, 1966).Google Scholar
- Galbraith, J. K., ‘The Goal in This World is not Consumption but the Use and Enjoyment of Life’, Observer Review, 22 Nov 1970.Google Scholar
- Gilchrist, R. R., Managing for Profit: The Added Value Concept(Allen & Unwin, 1971)Google Scholar
- Likert, R., The Human Organisation (McGraw-Hill, 1967).Google Scholar
- Martin, Prof. H. W., et al., Productivity Costing (Guardian Business Services Seminar, 1968).Google Scholar
- Martin, Prof. H. W., ‘Productivity, Costing and Management’, Management International Review, no. 7 (1970).Google Scholar