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Civil Service Systems and Responsibility, Accountability and Performance: A Multi-Dimensional Approach

  • Gerrit S. A. Dijkstra
Chapter

Abstract

Performance is considered to stand at the very heart of modern public management efforts aiming at the improvement of public sector productivity and quality. Notwithstanding the often presumed modernity, performance improvement is really a venerable topic, the roots stretching back in time to the beginnings of modern government and the study of public administration starting with the influential work of Frederick Taylor (1911, 2009) and Morris Cooke (1918: see also Pollitt and Bouckaert, 2011: 106 and Schachter, 1989). In its most essential meaning, performance relates to actions taken as a response to a particular demand more or less resulting in the accomplishment of a particular task or tasks. This response contains both a collective (or more precisely formulated: organizational) and an individual component.

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Copyright information

© Gerrit S.A. Dijkstra 2015

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  • Gerrit S. A. Dijkstra

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