Operational Risk Management Practices

  • Douglas Robertson


In this chapter, we discuss the three pillars of operational risk management: capital allocation, transfer of operational risk through insurance, and proactive mitigation of operational risk through product inspection and quality control. Thorough operational risk management will generally involve all three pillars. While the first two pillars are fairly well understood and have been the subject of attention from the Basel Committee and other regulatory bodies, the third pillar is equally important though less familiar to those tasked with operational risk management. Regardless of which pillar an institution elects to rely on for operational risks in general or for a particular operational risk, the procedure to begin managing operational risk is the same.


Operational Risk Capital Requirement Internal Audit Basel Committee Indicator Approach 
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  1. 6.
    See Christopher Marshall, Measuring and Managing Operational Risks in Financial Institutions: Tools, Techniques, and other Resources (Singapore: John Wiley & Sons, 2001)Google Scholar
  2. Carol Alexander, ed., Operational Risk: Regulation, Analysis and Management (London: Prentice-Hall-Financial Times, 2003)Google Scholar
  3. Marcelo G. Cruz, ed., Operational Risk Modelling and Analysis: Theory and Practice (London: Risk Books, 2004)Google Scholar
  4. Michael K. Ong, ed., The Basel Handbook: A Guide for Financial Practitioners, 2nd ed. (London: Risk Books, 2006)Google Scholar
  5. Ellen Davis, ed., The Advanced Measurement Approach to Operational Risk (London: Risk Books, 2006).Google Scholar
  6. 20.
    See Douglas Montgomery, Introduction to Statistical Quality Control, 7th ed. (Hoboken, NJ: John Wiley & Sons, Inc., 2013).Google Scholar

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© Douglas Robertson 2016

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  • Douglas Robertson

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