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The Outsourcing Life Cycle and the Transition Phase

  • Ilan Oshri
  • Julia Kotlarsky
  • Leslie P. Willcocks

Abstract

Although the multibillion-dollar outsourcing industry is flourishing, a number of outsourcing arrangements have been underperforming, and some have even been terminated. Poor management and governance of the outsourcing relationship have often been cited as two main reasons for less successful outsourcing contracts. Before we investigate the management and the governance of outsourcing relationships, which will be further discussed in Chapter 9, it is important to understand the key stages of the outsourcing process, as well as the key practices that can be applied at each stage.

Keywords

Transition Phase Knowledge Transfer Transition Project Client Organisation Transition Team 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Ilan Oshri, Julia Kotlarsky and Leslie P. Willcocks 2015

Authors and Affiliations

  • Ilan Oshri
    • 1
  • Julia Kotlarsky
    • 2
  • Leslie P. Willcocks
    • 3
  1. 1.Loughborough UniversityUK
  2. 2.Aston UniversityUK
  3. 3.London School of EconomicsLondonUK

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