Abstract
Identifying problems with a product, assessing the need for a recall, and swiftly issuing that recall before much harm is done to consumers—these are only the first steps in a recall process. The most important step, in fact, is not issuing the recall itself, but effectively recovering the flawed products from the hands of consumers. In spite of the importance of this step, research studies and industry insider accounts reveal that consumers never actually return many recalled products.1
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Notes
CPSC, “Hasbro, Inc. Recalls to Repair Nerf Blasters; Child’s Skin Can Get Caught in Plunger of the Toy,” October 9, 2008, http://www.cpsc.gov/cpscpub/prerel/prhtml09/09007.html.
CPSC, “Fisher Price Recalls Go Diego Go Boat Toys Due to Violation of Lead Paint Standard,: October 25., 2007, http://www.cpsc.gov/cpscpub/prerel/prhtml08/08048.html
CPSC, “CPSC, Brand Imports, LLC Announce Recall of Children’s Rings,” March 2, 2004, http://www.cpsc.gov/cpscpub/prerel/prhtml04/04090. html.
CPSC, “Dunkin’ Donuts Recalls Glow Sticks Due to Choking and Strangulation Hazards,” October 17, 2007, http://www.cpsc.gov/cpscpub/prerel/prhtml08/08030.html.
CPSC, “CPSC, IKEA Announce Recall of Stuffed Teddy Bears,” October 17, 2002, http://www.cpsc.gov/cpscpub/prerel/prhtml03/03020.html.
CPSC, “Quaker Halts Sales Of Cap’n Crunch Cereal Containing ‘Popper’ Promotional Toy Because Of Eye Injuries,” April 2, 1993, http://www.cpsc.gov/cpscpub/prerel/prhtml93/93065.html.
CPSC, “CPSC Announces Recall of Metal Toy Jewelry Sold in Vending Machines,” July 8, 2004, http://www.cpsc.gov/cpscpub/prerel/prhtml04/04174.html
CPSC, “CPSC, Brand Imports, LLC Announce Recall of Children’s Rings,” March 2, 2004, http://www.cpsc.gov/cpscpub/prerel/prhtml04/04090.html.
CPSC, “State Farm® Recalls Good Neigh Bears® Due to Choking Hazard,” March 17, 2009, http://www.cpsc.gov/cpscpub/prerel/prhtml09/09156.html.
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© 2011 Hari Bapuji
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Bapuji, H. (2011). Increasing Recalls, Decreasing Remedies. In: Not Just China. Palgrave Macmillan, New York. https://doi.org/10.1007/978-1-137-27648-3_9
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DOI: https://doi.org/10.1007/978-1-137-27648-3_9
Publisher Name: Palgrave Macmillan, New York
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