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International Conference on Innovative Techniques and Applications of Artificial Intelligence

SGAI 2010: Research and Development in Intelligent Systems XXVII pp 467–480Cite as

GhostWriter-2.0: Product Reviews with Case-Based Support

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Abstract

A lot of user-generated content on the Web takes the form of records of personal experiences. Case-Based Reasoning offers a way of helping one user to reuse another’s experiences from the Web. In this paper, we present GhostWriter-2.0, a Case-Based Reasoning system that supports a user who is writing a product review. GhostWriter-2.0 makes suggestions to the user, in the form of short phrases that are mined from other reviews. The purpose of the suggestions is to prompt the user to write a more comprehensive and helpful review than she might otherwise have done. We explain how GhostWriter-2.0’s case base is populated with relevant and helpful reviews from Amazon. We show how it extracts and scores phrases in these reviews to decide which to suggest to the user.We report a trial with real users, in which users made greater use of GhostWriter-2.0’s suggested phrases than they did of phrases suggested by a system that used a more random form of selection.

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Author information

Authors and Affiliations

  1. Department of Computer Science, University College Cork, Cork, Ireland

    Derek Bridge & Paul Healy

Authors
  1. Derek Bridge
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  2. Paul Healy
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Correspondence to Derek Bridge or Paul Healy .

Editor information

Editors and Affiliations

  1. Dept. Computer Science and, Software Engineering, University of Portsmouth, Buckingham Building, Lion Terrace, Portsmouth, PO1 3HE, United Kingdom

    Max Bramer

  2. School of Computing &, Mathematical Sciences, University of Greenwich, Park Row 30, London, SE10 9LS, United Kingdom

    Miltos Petridis

  3. , Faculty of Technology, De Montford University, The Gateway, Leicester, LE1 9BH, United Kingdom

    Adrian Hopgood

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© 2011 Springer-Verlag London Limited

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Bridge, D., Healy, P. (2011). GhostWriter-2.0: Product Reviews with Case-Based Support. In: Bramer, M., Petridis, M., Hopgood, A. (eds) Research and Development in Intelligent Systems XXVII. SGAI 2010. Springer, London. https://doi.org/10.1007/978-0-85729-130-1_35

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  • DOI: https://doi.org/10.1007/978-0-85729-130-1_35

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  • Publisher Name: Springer, London

  • Print ISBN: 978-0-85729-129-5

  • Online ISBN: 978-0-85729-130-1

  • eBook Packages: Computer ScienceComputer Science (R0)

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