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Brief Description

Service Design is a stage in the service lifecycle in which a new or modified service is developed and made ready for the Service Transition stage.

The primary effort of this stage is the design (and development) of the service. This includes defining service requirements, designing the service solution, evaluating alternate suppliers of the service, and integrating service assets into a service.

Service Level Management provides the interface to IT customers in the collection of requirements. Supporting processes such as Availability Management, Capacity Management, Information Security Management, and IT Service Continuity Management are consulted to make sure the envisioned service will meet service level targets and expectations. Supplier Management manages relationships with potential service providers.

As the service progresses through this stage, the Service Catalog is updated with new information about the service, including status changes in the service....

Copyright information

© Springer Science+Business Media, LLC 2008

Authors and Affiliations

  1. 1.IBMResearch Triangle Park

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