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Notes
- 1.
1 For the Service Strategy chapter and the Continual Service Improvement chapter.
- 2.
2 For the Service Design, Service Transition, and Service Operation chapters.
- 3.
3 This section is missing for Service Strategy because no roles are described in the ITIL book.
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© 2008 Springer Science+Business Media, LLC
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Long, J.O. (2008). Introduction. In: Itil® Version 3 at a Glance. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-77393-3_1
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DOI: https://doi.org/10.1007/978-0-387-77393-3_1
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