Skip to main content

Flexibility Principles

  • Chapter
Building Intuition

Part of the book series: International Series in Operations Research & Management Science ((ISOR,volume 115))

Consider a setting with multiple demand classes that are served by a set of resources. When each resource is limited to serving only one demand class, we can often have a situation where some resources are under-utilized and idle, while others are over-utilized and not able to meet the demand. One tactic for dealing with this situation is to make each resource more flexible so that it can serve more than one demand class. But how much flexibility should each resource have and what is the best way to deploy flexibility across the resources? This chapter shows that when done right, limited flexibility can provide almost the same level of benefits as complete flexibility.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

eBook
USD 16.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 119.00
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 109.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Notes

  1. 1.

    1In network terminology, a chain is a connected sub-graph of the network.

  2. 2.

    2The probabilities in the table are just the product of the probabilities for the specified demand outcomes, which are assumed to be independent; for instance, the probability for the demand case in the fifth row is found as: \(\Pr \left[ {d_b = 8,d_C = 10,d_D = 12} \right] = \Pr \left[ {d_B = 8} \right] \times \Pr \left[ {d_D = 12} \right] = \left( {{1 \over 3}} \right)^3 = {1 \over {27}} = 0.0370\)

Selected Bibliography

  • Graves, S. C. and B. T. Tomlin (2003), “Process Flexibility in Supply Chains,” Management Science, 49 (7), 907–919.

    Article  Google Scholar 

  • Gurumurthi, S. and S. Benjaafar (2004), “Modeling and Analysis of Flexible Queueing Systems,” Naval Research Logistics, 51 (5), 755–782.

    Article  Google Scholar 

  • Hopp, W. J., E. Tekin, and M. P. Van Oyen (2004) “Benefits of Skill Chaining in Serial Production Lines with Cross-Trained Workers,” Management Science, 50 (1), 83–98.

    Article  Google Scholar 

  • Inman, R. R., W. C. Jordan and D. E. Blumenfeld (2004) “Chained Cross-Training of Assembly Line Workers,” International Journal of Production Research, 42 (10), 1899–1910.

    Article  Google Scholar 

  • Iravani, S. M., M. P. Van Oyen and K. T. Sims (2005) “Structural Flexibility: A New Perspective on the Design of Manufacturing and Service Operations,” Management Science, 51 (2), 151–166.

    Article  Google Scholar 

  • Jordan, W. C. and S. C. Graves (1995), “Principles on the Benefits of Manufacturing Process Flexibility,” Management Science, 41 (4), 577–594.

    Article  Google Scholar 

  • Jordan, W. C., R. R. Inman, and D. E. Blumenfeld (2004), “Chained Cross-Training of Workers for Robust Performance,” IIE Transactions, 36 (10), 953–967.

    Article  Google Scholar 

  • Wallace, R. B. and W. Whitt (2005) “A Staffing Algorithm for Call Centers with Skill-Based Routing,” Manufacturing & Service Operations Management, 7 (4), 276–294.

    Article  Google Scholar 

Download references

Acknowledgments

This research has been supported in part by the MIT Leaders for Manufacturing Program, a partnership between MIT and major manufacturing firms; and by the Singapore-MIT Alliance, an engineering education and research collaboration among the National University of Singapore, Nanyang Technological University, and MIT.

Authors

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2008 by Springer Science+Business Media, LLC

About this chapter

Cite this chapter

Graves, S.C. (2008). Flexibility Principles. In: Chhajed, D., Lowe, T.J. (eds) Building Intuition. International Series in Operations Research & Management Science, vol 115. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-73699-0_3

Download citation

Publish with us

Policies and ethics