Abstract
This paper describes an application of computational trust techniques to enhance the water-supply service information system of the Town of Cava de’ Tirreni, Italy. The study case covers a population of almost 52 000 people and about 23 000 consumption contracts. The Town Council is responsible for the water supply service and its billing process. A correct billing process requires gathering water consumption data of each citizen, task that is partially not controllable by Town Council personnel and therefore cannot be accomplished properly without the citizen’s cooperation. Bad or malicious data are potentially harmful for both parties. The aim of this experimentation is to exploit computational trust techniques to better manage the process of validation of the received data. Computational Trust added value is represented by its autonomic implementation and by its in-depth consideration of social and environmental variables that go beyond simple data validation. The evaluation section, covering 6 years of data, will present the encouraging results obtained.
Please use the following format when citing this chapter: Dondio, P.. Manzo. E. and Barrett S., 2007, in IFIP International Federation for Information Processing, Volume 238, Trust Management, eds. Etalle, S., Marsh, S., (Boston: Springer), pp. 153–168.
Chapter PDF
Similar content being viewed by others
Keywords
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.
References
Marsh, S. Formalizing Trust as a Computational Concept. PhD thesis, University of Stirling, D. of Mathematics 1994
Seigneur J.M. Ambitrust? Immutable and Context Aware Trust Fusion. Technical Report, Univ. of Geneva, 2006
D. Gambetta, Trust: Making and Breaking Co-operative Relations Basil Blackwell, Oxford 1988.
Castelfranchi, C., Falcone, R.. Trust is much more than subjective probability: Mental components and sources of trust. 32nd Hawaii International Conference on System Sciences, 2000.
P. Dondio et al. Extracting trust from domain analysis: a study on Wikipedia, IEEE ATC, Wuhan, China, 2006
Trustcomp group. Website http://www.trustcomp.org
V. Cahill et al., Using Trust for Secure Collaboration in Uncertain Environments. IEEE Pervasive Computing, Vol. 2, N. 3, July–September 2003
Golbeck, J., Hendler, J., and Parsia, B., Trust Networks on the Semantic Web. University of Maryland, College Park, USA, 2002
Z. Despotovic, Maximum Likelihood Estimation of Peers performance in a P2P network. CIA, Erfurt, Germany, 2006
Wuang Y. et al. Bayesian Network Based Trust Management, IEEE ATC, Wuhan, China, 2006
Castelfranchi, C., Falcone, R., Peluzzo, G. Trust in information sources as a source for trust: a fuzzy approach. AAMAS, Melbourne, Australia, 2003
C. Ziegler, Golbeck J. Investigating correlation between Trust and Similarity. Decision support system 2005.
Meier A., Werro N. Extending a WebShop with fuzzy classification model for online customer. IADIS eSociety Conference, Dublin, Ireland, 2006.
http://www.atosele.it Water Supply Service Consortium (ATO4) of the Province of Salerno, Italy
Enel, Ente Nazionale Energia Elettrica, http://www.enel.it
http://www.agenziaentrate.it, website of the Italian Ministry of Tresaure
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2007 International Federation for Information Processing
About this paper
Cite this paper
Dondio, P., Manzo, E., Barrett, S. (2007). Applied Computational Trust in Utilities Management: a Case Study on The Town Council of Cava de’ Tirreni. In: Etalle, S., Marsh, S. (eds) Trust Management. IFIPTM 2007. IFIP International Federation for Information Processing, vol 238. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-73655-6_11
Download citation
DOI: https://doi.org/10.1007/978-0-387-73655-6_11
Publisher Name: Springer, Boston, MA
Print ISBN: 978-0-387-73654-9
Online ISBN: 978-0-387-73655-6
eBook Packages: Computer ScienceComputer Science (R0)