Open Source Public Sector Business Intelligence Systems

  • Jörg Becker
  • Björn Niehaves
  • Felix Müller-Wienbergen
  • Martin Matzner


Although business intelligence (BI) solutions have been a long-standing topic of major interest in private sector, public administrations (PA), however, took only first steps towards strategic management. While PA are obliged to implement new public management (NPM) approaches, such as new accounting systems or an output-oriented management, to collect management-relevant data, there is little support regarding how to employ these new structures in terms of BI. Here, balanced scorecards (BSC) can provide a valuable conceptual basis. This chapter presents a design science-oriented case study on BI design and organisational implementation in a medium-sized local PA facing core problems of such an approach. A case study analysis identifies generalisable issues.


Open Source Software Strategic Management Business Intelligence Case Study Analysis Design Science Research 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


  1. Alt, J. M. (2004) Balanced Government – Die Eignung der Balanced Scorecard als Organisationsentwicklungsprozess in der Öffentichen Verwaltung. In: A.G. Scherer and J.M. Alt (Eds.) Balanced Scorecard in Verwaltung und Non-Profit-Organisationen. Schäffer-Poeschel, Stuttgart, pp. 43–72.Google Scholar
  2. Ang, C.-L., Davies, M. A. and Finlay, P. N. (2001) An Empirical Model of IT Usage in the Malaysian Public Sector. Journal of Strategic Information Systems 10, 159–174.CrossRefGoogle Scholar
  3. Becker, J. and Niehaves, B. (2006) Epistemological Perspectives on IS Research – A Framework for Analysing and Systematising Epistemological Assumptions.Information Systems Journal 16 Google Scholar
  4. Becker, J., Algermissen, L., Delfmann, P., Falk, T. and Niehaves, B. (2004) Reorganizing Public Administrations – How to manage Process Oriented eGovernment Projects. Proceedings of the Eigthth Pacific Asia Conference on Information Systems (PACIS'04), Shanghai, Peoples Republic of China.Google Scholar
  5. Becker, J., Algermissen, L., Delfmann, P., Falk, T. and Niehaves, B. (2005) Identifikation von Best Practices durch Geschäftsprozessmodellierung in öffentlichen Verwaltungen. HMD 41, 86–96.Google Scholar
  6. Brignall, S. and Modell, S. (2000) An Institutional Perspective on Performance Measurement and Management in the "New Public Sector". Management Accounting Research 11, 281–306.CrossRefGoogle Scholar
  7. Carbone, G. and Stoddard, D. (2001) Open Source Enterprise Solutions. Developing an E-Business Strategy. John Wiley, New York.Google Scholar
  8. Cleland, D. I. and King, W. R. (1975) Competitive Business Intelligence Systems. Business Horizons 18, 19–28.CrossRefGoogle Scholar
  9. Cox, B. and Ghoneim, S. (1998) Strategic Use of EDI in the Public Sector: the HMSO Case Study. Journal of Strategic Information Systems 7, 37–51.CrossRefGoogle Scholar
  10. Dwivedi, O. P. and Henderson, K. M. (1990) Public Administration in World Perspective, Ames, Iowa.Google Scholar
  11. Fitzgerald, B. (2006) The Transformation of Open Source Software. MIS Quarterly 30, 587–898.Google Scholar
  12. Free Software Foundation. (2004) The Free Software Definition. Google Scholar
  13. Gfaller, H. (2006) Liegt BI nicht mehr im Trend? Downloaded from on 2007-07-31.
  14. Ghosh, R. A., Glott, R., Robles, G. and Schmitz, P.-E. (2004) Guideline for Public Administrations on Partnering with Free Software Developers. European Commission, Brussels.Google Scholar
  15. Gregor, S. (2006) The Nature of Theory in Information Systems. MIS Quarterly 30, 611–642.Google Scholar
  16. Grothe, M. and Gentsch, P. (2000) Business Intelligence: Aus Informationen Wettbewerbsvorteile gewinnen. Addison-Wesley, Munich et al.Google Scholar
  17. Günther, T. and Grüning, M. (2002) Performance Measurement-System im praktischen Einsatz. Controlling 14, 5–13.Google Scholar
  18. Gupta, M. P. and Jana, D. (2003) E-government Evaluation: A Framework and Case Study. Government Information Quarterly 20, 365–387.CrossRefGoogle Scholar
  19. Heikkila, T. and Isett, K. R. (2004) Modeling Operational Decision Making in Public Organizations. American Review of Public Administration 34, 3–19.CrossRefGoogle Scholar
  20. Hevner, A. R., March, T. S., Park, J. and Ram, S. (2004) Design Science in Information Systems Research. MIS Quarterly 28, 75–105.Google Scholar
  21. Holmes, J. S., Gutiérrez de Piñeres, S. A. and Kiel, L. D.(2006) Reforming Government Agencies Internationally: Is There a Role for the Balanced Scorecard? International Journal of Public Administration 29, 1125–1145.CrossRefGoogle Scholar
  22. Johnsen, A. (1999) Implementation Mode and Local Government Performance Measurement: A Norwegian Experience. Financial Accountability & Management 15, 41–66.CrossRefGoogle Scholar
  23. Kamlah, W. and Lorenzen, P. (1973) Logical Propaedeutic. Pre-School of Reasonable Discourse, 1st Edition. University Press of America, Lanham/MD.Google Scholar
  24. Kaplan, R. S. (2001) Transforming the Balanced Scorecard from Performance Measurement to Strategic Management: Part I. Accounting Horizons 15, 87–106.zbMATHCrossRefGoogle Scholar
  25. Kaplan, R. S. and Norton, D. P. (1996a) The Balanced Scorecard: Translating Strategy into Action. Harvard Business School Press, Boston, MA.Google Scholar
  26. Kaplan, R. S. and Norton, D. P. (1996b) Using the BSC as a Strategic Management System. Harvard Business Review 74, 75–85.Google Scholar
  27. Kaplan, R. S. and Norton, D. P. (2000) The Balanced Scorecard: Measures that Drive Performance. Harvard Business School Press, Boston, MA.Google Scholar
  28. Kerzner, H. (2003) Project Management: a Systems Approach to Planning, Scheduling, and Controlling, 8th Edition. Hoboken.Google Scholar
  29. Lee, A. S. (1989) A Scientific Methodology for MIS Case Studies. MIS Quarterly 13, 33–52.CrossRefGoogle Scholar
  30. March, T. S. and Smith, G. (1995) Design and Natural Science Research on Information Technology. Decision Support Systems 15, 251–266.CrossRefGoogle Scholar
  31. Marquardt, C. (2004) Open-Source-Software-Strategie der deutschen Verwaltung. HMD – Praxis der Wirtschaftsinformatik, 58–61.Google Scholar
  32. Michlmayr, M., Hunt, F. and Probert, D. (2005) Quality Practices and Problems in Free Software Projects, in Marco Scotto and Giancarlo Succi (Eds.). Proceedings of 1st International Conference on Open Source Systems (OSS'05), Genova, Italy, 24–28.Google Scholar
  33. Nalbandian, J. (2006) Politics and Administration in Local Government. International Journal of Public Administration 29, 1049–1063.CrossRefGoogle Scholar
  34. Olve, N. G., Roy, J. and Wetter, M. (1999) Performance Drivers: a Practical Guide to Using the Balanced Scorecard. Wiley, Chichester.Google Scholar
  35. PMI. (2004)A Guide to the Project Management Body of Knowledge, 3rd Edition. Newton Square, USA.Google Scholar
  36. Poister, T. H. (2005) Strategic Planning and Management in State Departments of Transportation. International Journal of Public Administration 28, 1035–1056.CrossRefGoogle Scholar
  37. Pollitt, C. and Bouckaert, G. (2005) Public Management Reform. A Comparative Analysis. Oxford University Press, New York.Google Scholar
  38. Raymond, E. S. (1999) The Cathedral and the Bazaar. O'Reilly, Sebastopol, CA.Google Scholar
  39. Rocheleau, B. and Wu, L. (2002) Public Versus Private Information Systems: Do They Differ in Important Ways? A Review and Empirical Test. American Review of Public Administration 32, 379–397.CrossRefGoogle Scholar
  40. Schach, S., Jin, B. and Wright, D. (2002) Maintainability of the Linuy Kernel, in J. Feller, Brian Fitzgerald, S. Hissamand K. Lakhani (Eds.). Proceedings of the Second Workshop on Open Source Software Engineering, Orlando, FL.Google Scholar
  41. Schedler, K. and Proeller, I. (2003) New Public Management. UTB, Bern et al.Google Scholar
  42. Scherer, A. G. (2002) Besonderheiten der strategischen Steuerung in Öffentlichen Institutionen und der Beitrag der Balanced Scorecard, in A.G. Scherer and J.M. Alt (Eds.). Balanced Scorecard in Verwaltung und Non-Profit-Organisationen. Schäffer-Poeschel, Stuttgart, pp. 3–26.Google Scholar
  43. Scherlis, W. L. and Eisenberg, J. (2003) IT Research, Innovation, and e-Government. Communications of the ACM 46, 67–68.CrossRefGoogle Scholar
  44. Scott, E. (2006) Q&A: BI Visionary Howard Dresner, Downloaded from on 2007-07-31.
  45. Skok, J. E. (1989) Toward a Definition of Strategic Management for the Public Sector. American Review of Public Administration 19, 133–147.CrossRefGoogle Scholar
  46. Statskontoret. (2003)Swedish Agency for Public Management: Free and Open Source Software - A Feasibility Study. Google Scholar
  47. Thom, N. and Ritz, A. (2004) Public Management. Gabler, Wiesbaden, Germany.Google Scholar
  48. Tung, L. L. and Rieck, O. (2006) Adoption of Electronic Government Services Among Business Organizations in Singapore. Journal of Strategic Information Systems 14, 417–440.CrossRefGoogle Scholar
  49. Wheeler, D. A. (2005) Why Open Source Software/Free Software (OSS/FS, FLOSS, or FOSS)? Look at the Numbers! Downloaded from on 2007-07-31.

Copyright information

© Springer Science+Business Media, LLC 2009

Authors and Affiliations

  • Jörg Becker
  • Björn Niehaves
  • Felix Müller-Wienbergen
  • Martin Matzner

There are no affiliations available

Personalised recommendations