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Voice Messaging User Interface

  • Harry E. Blanchard
  • Steven H. Lewis
Part of the Signals and Communication Technology book series (SCT)

Abstract

Voice mail is certainly one of the most common interactive voice response (IVR) applications in telephony. When we talk of designing these systems to be easy to use, there is much overlap with general IVR system design, but there are also significant special characteristics to voice mail systems. This chapter discusses designing voice mail systems for usability with particular emphasis on the special characteristics, demands, conventions and standards associated with voice mail. Touch-tone interfaces are still the norm in messaging, but this chapter also surveys continually emerging innovations: novel prompt and menu structures, automatic speech recognition, unified messaging, and multimedia mail.

Keywords

voice mail voice messaging unified messaging universal mailbox 

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Copyright information

© Springer Science + Business Media, LLC 2008

Authors and Affiliations

  • Harry E. Blanchard
    • 1
  • Steven H. Lewis
    • 1
  1. 1.AT&T LabsMiddletownUSA

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