User Interface Design for Natural Language Systems: From Research to Reality

  • Susan J. Boyce
Part of the Signals and Communication Technology book series (SCT)


Since the original version of this chapter was published in 1999, there has been quite a lot of industry attention paid to the use of natural language technology in call center environments. Many natural language applications have been deployed (and some retired) and research on how best to design the user interfaces has continued. This chapter summarizes the original research from the 1999 book chapter “Spoken Natural Language Dialogue Systems: User Interface Issues for the Future”, adding relevant updates from the literature. In addition, this chapter proposes some “lessons learned” gleaned during the last six years as the technology evolved from research-based lab prototypes to large-scale call center deployments.


Sound Effect Dialogue System Area Code Digit String Money Market Account 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer Science + Business Media, LLC 2008

Authors and Affiliations

  • Susan J. Boyce
    • 1
  1. 1.Tellme NetworksMountain ViewUSA

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