Skip to main content

Management of Knowledge Transfer in Distributed Software Organizations: The Outsourcers’ Perspective

  • Chapter
  • 764 Accesses

Part of the Annals of Information Systems book series (AOIS,volume 2)

Abstract

Software development is a complex iterative process, where knowledge builds as work progresses, requiring an ongoing awareness by all participants of the changing definitions and relationships in the development effort. This has resulted decentralized decision making, where knowledge workers distributed across development centers are involved in making or breaking decisions. Outsourcers who develop for overseas clients have realized the need for some measures of control to manage distributed project tasks, while at the same time motivating their knowledge workers. A study of how knowledge capital is managed in a decentralized and distributed environment during the offshore software development processes forms the basis of this study. The issues are illustrated using two case studies of offshore outsourcers in New Zealand, an’ up and coming’ outsourcing nation. The study reveals that both firms emphasize monitoring and management of knowledge transfer processes, but also raises questions about the future for New Zealand outsourcers.

Keywords

  • Offshore outsourcing
  • software development processes
  • outsourcer
  • knowledge transfer
  • decision making

This is a preview of subscription content, access via your institution.

Buying options

Chapter
USD   29.95
Price excludes VAT (USA)
  • DOI: 10.1007/978-0-387-48137-1_5
  • Chapter length: 15 pages
  • Instant PDF download
  • Readable on all devices
  • Own it forever
  • Exclusive offer for individuals only
  • Tax calculation will be finalised during checkout
eBook
USD   119.00
Price excludes VAT (USA)
  • ISBN: 978-0-387-48137-1
  • Instant PDF download
  • Readable on all devices
  • Own it forever
  • Exclusive offer for individuals only
  • Tax calculation will be finalised during checkout
Softcover Book
USD   159.00
Price excludes VAT (USA)

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. Garelli S. Competitiveness of Nations: The Fundamentals. IMD World Competitiveness Yearbook (2005) 608–19

    Google Scholar 

  2. Herbsleb J, Moitra D. Global software development. IEEE Transactions on Software Engineering (2001) 18(2): 16–20.

    Google Scholar 

  3. DeSouza K. Barriers to Effective Use of Knowledge Management Systems in Software Engineering. Communications of the ACM (2003) 46(1): 99401.

    CrossRef  Google Scholar 

  4. Rus I, Lindvall M. Knowledge Management in Software Engineering. IEEE Software (2002) 26–38.

    Google Scholar 

  5. Tiwana A. Knowledge Partitioning in Outsourced Software Development: A Field Study. International Conference on Information Systems, Seattle, Washington (2003) 259–70.

    Google Scholar 

  6. Faraj S, Sproull L. Coordinating Expertise in Software Development teams. Management Science (2000) 46(12): 1554–68.

    CrossRef  Google Scholar 

  7. Constantine L, Lockwood L. Orchestrating Project Organization and Management. Communications of ACM (1993) 36(10): 31–43.

    CrossRef  Google Scholar 

  8. Sahay S, Nicholson B, Krishna S. Global IT Outsourcing-Software Development across Borders, First ed. Cambridge University Press (2003) (285 pp.).

    Google Scholar 

  9. Ramesh B. Process Knowledge Management with Traceability. IEEE Software (2002) 50–55.

    Google Scholar 

  10. Heales J, Cockcroft S, Raduescu C. The Influence of national Culture on the Level and Outcome of IS development Decisions. Journal of Global Information Technology Management (2004) 7(4): 3–28.

    Google Scholar 

  11. Jennex ME, Adelakun O. Success Factors for Offshore Information System Development. Journal of Information Technology Cases and Applications (2003) 5(3): 12–31.

    Google Scholar 

  12. Macharzina K, Oesterle MJ, Brodel D. Learning in multinationals. In: Dierkes M, Antal A, Child J, Nonaka I Handbook of Organizational Learning and Knowledge. London: Oxford University press (2000) 631–56.

    Google Scholar 

  13. Kumar S. New Zealand Trade and Enterprise-Strategic Capabilities Assessment. Software Development Conference 2004, Wellington, New Zealand (2004)

    Google Scholar 

  14. Greenwood D. BPO Boom a boon for Kiwis-Gartner PCworld. Auckland: PCworld, July, (2004).

    Google Scholar 

  15. Taylor H. Information Systems Development Practice in New Zealand, 13th Annual Conference of the National Advisory Committee on Computing Qualifications, Wellington, New Zealand (2000) 367–72.

    Google Scholar 

  16. Groves L, Nickson R, Reeves G, Utting M. A survey of software requirements specification practices in New Zealand software industry. Working Paper 08/99 Hamilton; University of Waikato (1999).

    Google Scholar 

  17. Urban JLP, Whiddett RJ. The relationship between systems development methodologies and organizational: a survey of New Zealand organizations. Information Systems Conference of New Zealand (1996).

    Google Scholar 

  18. Longwood J, Caminos M, Chon M. Survey/Overview: New Zealand IT Services Provider Market, Report M-19-5474. Gartner (2003).

    Google Scholar 

  19. Aman A, Nicholson N. The Process of Offshore Software Development: Preliminary Studies of UK Companies in Malaysia. In: Korpela M, Montealegre R, Poulymenakou A Information Systems Perspectives and Challenges in the Context of Globalization: Kuuwer (2003).

    Google Scholar 

  20. Rottman J, Lacity M. Twenty Practices for Offshore Sourcing. MIS Quarterly Executive (2004) 3(3): 117–30.

    Google Scholar 

  21. Ptak R. White Paper on Managing IT Infrastructure for Business Success. Ptak, Noel and Associates (2005).

    Google Scholar 

  22. Endres A, Rombach D. A Handbook of Software and Systems Engineering-Empirical Observations, Laws and Theories, 1 ed. Pearson Education Limited (2003) (327 pp.).

    Google Scholar 

  23. Kirsch L, Sambamurthy V, Ko D, Purvis R. Controlling Information Systems Development Projects: The View from the Client. Management Science (2002) 48(4): 484–98.

    CrossRef  Google Scholar 

  24. Gopal A, Mukhopadhyay T, Krishnan M. Virtual Extension: The Role of Software Processes and Communication in Offshore Software Development. Communications of the ACM (2002) 45(4): 193–200.

    CrossRef  Google Scholar 

  25. RajKumar TM, Mani RVS. Offshore Software Development: The View from Indian Suppliers. Information Systems Management (2001) 18(12): 62–72.

    Google Scholar 

  26. Sahay S, Nicholson B, Krishna S. Global IT Outsourcing-Software Development across Borders, First ed. Cambridge University Press (2003) (285 pp.).

    Google Scholar 

  27. Gustavo AC, Wilson J. The “soft” dimension of organizational knowledge transfer. Journal of Knowledge Management (2005) 9(2): 59–74.

    CrossRef  Google Scholar 

  28. Rottman JW, Lacity MC. Proven Practices for Effectively Offshoring IT Work. MIT Sloan Management Review (2006) 47(3): 56–63.

    Google Scholar 

  29. Smith MA, Mitra S, Narasimhan S. Offshore Outsourcing of Software Development and Maintenance: A Framework and Issues. Information and Management (1996) 31: 165–75.

    CrossRef  Google Scholar 

  30. Heeks R, Krishna S, Nicholson N, Sahay S. ’synching’ or’ sinking’; Trajectories and Strategies in Global Software Outsourcing Relationships. IEEE Software 2001;18(2): 54–62.

    Google Scholar 

  31. Marshall C, Rossman GB. Designing qualitative research Sage Publication (1999).

    Google Scholar 

  32. Walsham G. Interpreting Information Systems in Organizations John Wiley & Sons, 1993.

    Google Scholar 

  33. Klien HK, Myers MD. A Set of Principles for Conducting and Evaluating Interpretive Field Studies in Information Systems. MIS Quarterly (1999) 23(1): 67–94.

    CrossRef  Google Scholar 

  34. Mishler EG. Research Interviewing: Context and narrative University Press (1986).

    Google Scholar 

  35. Cochran LR. Narrative as a paradigm for career research. In: Young RA, Borgen WA Methodological approaches to the study of career, New York: Praeger (1990).

    Google Scholar 

  36. Janesick VJ. The Choreography of Qualitative Research Design: Minuets, Improvisations and Crystallization. In: Denzin NK, Lincoln YS Strategies of Qualitative Inquiry. California: Sage Publications (2003) 46–79.

    Google Scholar 

  37. Patton MQ. Qualitative Evaluation and Research Methods Sage Publications (1990).

    Google Scholar 

  38. Borchers G. The Software Engineering Impacts of Cultural Factors on Multi-cultural Software Development Teams. 25th International Conference on Software Engineering, Portland, Oregon (2003) 540–45.

    Google Scholar 

  39. Herman J. Blogs for Business. Business Communications Review (2003) 33(4): 20–23.

    MathSciNet  Google Scholar 

  40. Gifford A. US $ 15 billion pie vanishing fast New Zealand Herald. Auckland (2004).

    Google Scholar 

  41. Jalote P. CMM in Practice: processes for executing software projects at Infosys Addison Wesley Longman (1999).

    Google Scholar 

  42. Kobitzsch W, Rombach D, Feldman R. Outsourcing in India. IEEE Software (2001) 54–60.

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Editor information

Editors and Affiliations

Rights and permissions

Reprints and Permissions

Copyright information

© 2007 Springer Science+Business Media, LLC

About this chapter

Cite this chapter

Mathrani, A., Parsons, D. (2007). Management of Knowledge Transfer in Distributed Software Organizations: The Outsourcers’ Perspective. In: Kulkarni, U., Power, D.J., Sharda, R. (eds) Decision Support for Global Enterprises. Annals of Information Systems, vol 2. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-48137-1_5

Download citation

  • DOI: https://doi.org/10.1007/978-0-387-48137-1_5

  • Publisher Name: Springer, Boston, MA

  • Print ISBN: 978-0-387-48136-4

  • Online ISBN: 978-0-387-48137-1

  • eBook Packages: Computer ScienceComputer Science (R0)