Email, Instant Messaging and Phishing

Abstract

This chapter will discuss:

• The role email and instant messaging (IM) play in our daily work lives,

• How email has become part of regulatory compliance and legal discovery processes,

• Future trends in managing email,

• IM’s prevalence among the rising generation of employees,

• Trends in IM threats,

• Suggested IM policies,

• Phishing and its definition,

• The shocking success of increasingly sophisticated phishing attacks, and

• Means and resources for combating phishers.