The Production of Service in the Digital City: A Social Informatics Inquiry

  • Elisabeth Davenport
  • Keith Horton
Part of the IFIP International Federation for Information Processing book series (IFIPAICT, volume 223)


The authors discuss eGovernment as a computerization movement, and present a case study of a small project that was part of a modernising government initiative in a UK municipality. The case is analysed by means of an analytic construct, the technological action frame or TAF, that was developed by Iacono and Kling in 1998. This socio-technical approach provides distinctive insights at a number of different organizational levels.


eGovernment web of computing computerization movement technological action frame 


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Copyright information

© International Federation for Information Processing 2006

Authors and Affiliations

  • Elisabeth Davenport
    • 1
  • Keith Horton
    • 1
  1. 1.School of ComputingNapier UniversityEdinburghUK

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