MOA-S: A Scenario Model for Integrating Work Organization Aspects into the Design Process of CSCW Systems

  • Kerstin Grundén
Part of the IFIP — The International Federation for Information Processing book series (IFIPAICT, volume 41)


Scenarios using the MOA-S model are proposed as a method for discussion and design of the future work organization of CSCW systems. CSCW technology has the potential to enable design of the organization with more flexible communication patterns than previously available. However, we still lack methods for the design process of CSCW systems. A case study is presented of the development and test of a prototype in Lotus Notes for dealing with social insurance matters within the Swedish Social Insurance Board. The results of the case study are structured in accordance with the MOA-S model. The MOA-S model could then be used as a design tool in order to initiate and support a dialogue about the remaining design of the work organization in the CSCW system.


CSCW Lotus Notes social insurance board work organisation work situation efficiency quality systems development work scenarios 


  1. Andersen, N. B., and Chatfield, A. “Using IT for Creating the 21” Century Organization.,“ keynote presentation, Giga’s European Business Process and Workflow Conference, Amsterdam, October 28–30, 1996.Google Scholar
  2. Argyris, C., and Schön, D. Organizational Learning II. Reading, MA: Addison Wesley, 1996. Ashkenas, R. Den gränslösa Organisationen (The Boundaryless Organization). Lund, Sweden: Studentlitteratur, 1997.Google Scholar
  3. Bannon, L., and Schmidt, K. “CSCW: An Initial Exploration,” Scandinavian Journal of Information Systems (5), 1995, pp. 3–24.Google Scholar
  4. Bardram, J. E. “Organizational Prototyping: Adopting CSCW Applications in Organizations,” Scandinavian Journal of Information Systems (8: 1 ), 1996, pp. 69–88.Google Scholar
  5. Berger, P., and Luckman, T. The Social Construction of Reality. New York: Anchor Books, 1989.Google Scholar
  6. Ciborra. C. (ed.). Groupware and Teamwork. Chichester: John Wiley & Sons, 1996.Google Scholar
  7. Carroll, J. M. Scenario-based Design: Envisioning Work and Technology in Systems Development. Chichester: John Wiley & Sons, Inc., 1995.Google Scholar
  8. Ehn, P., and Sjögren, D. “From System Description to Scripts for Documentation,” in Design at Work: Cooperative Design of Computer Systems, J. Greenbaum and M. Kyng (eds.).. Hillsdale, NJ: Lawrence Erlbaum Associates, Inc., 1991.Google Scholar
  9. Fahey, L., and Randall, R. M. Learning from the Future: Competitive Foresight Scenarios. New York: John Wiley & Sons, Inc., 1998.Google Scholar
  10. Försäkringskassan. Förteckning över planerade projekt i Utvecklingsprogrammet (A List of Planned Projects in the Development Program), internal report, 1998..Google Scholar
  11. Gardell, B. Arbetets organization och människans natur (The Organization of Work and the Nature of Human Beings). Stockholm: Arbetsmiljöfonden, 1986.Google Scholar
  12. Grudin, J. “Groupware and Social Dynamics: Eight Challenges for Developers,” Commications of the ACM (37), 1994, pp. 93–105.Google Scholar
  13. Grundén, K. Människa, organisation, ADB-system. Ett manniskoorienterat perspektiv pâ systemutveckling (Human Beings, Organizations, EDP Systems: A Human-Oriented Perspective on Systems Development), doctoral dissertation, Department of Sociology, University of Gothenburg (monograph no. 47 ). Lund, Sweden: Studentlitteratur, 1992.Google Scholar
  14. Grundén, K. “Local Initiatives with Pilot Implementation of Desktop Video Communication in the Swedish Social Insurance Board,” in NOKOBIT-97: Norsk konferense om organisasjoners bruk av IT (A Norwegian Conference About Organizations Use of IT), N. M. Nielsen (ed.), Department of Economy, (Informatics), University of Bodö, June 12–13 1997.Google Scholar
  15. Hedberg, B., Elling, M., Jönsson, S., Köhler, H., Mehlmann, M., Parmsund, M., and Werngren, C. (eds.). Kejsarens nya kontor. Fallstudier om datorisering pd kontor (The Emperor’s New Office: Case Studies of Computerization). Stockholm: Liber, 1986.Google Scholar
  16. Huff, C., and Finholt, T. Social Issues in Computing: Putting Computing in Its Place. New York: McGraw-Hill Series in Computer Science, 1994.Google Scholar
  17. Jälmestâl, C., Sköld, L., and Wahlqvist. “Projektrapport strategier for kompetensförsörjning,” delprojekt I och 2, Försäkringskassan 980929. Internal report;not published.Google Scholar
  18. Johansson, A., and Ulfvensjö, L. Kommunalt organ isationstänkande.: en förstudie av kommunernas förändringsarbete under 1980-talet. Örebro, Sweden: Högskolan i Orebro, 1990.Google Scholar
  19. Josefsson, I. “Kampen om innebörden i begreppen” (The Struggle About the Meaning of the Concepts), Sprak och erfarenhet. (Language and Experience), I. Josefsson (ed.). Stockholm: Carlsson & Jönsson, 1985.Google Scholar
  20. Kraut, R. E., Fish, R. S., Root, R. W., and Chalfonte, B. L. “Communication in Organizations: Form, Function and Technology,” Readings in Groupware and Computer-Supported Cooperative Work: Assisting Human-human Collaboration, R. M. Baecker (ed.). San Mateo, CA: Morgan Kaufmann Publishers Inc, 1993.Google Scholar
  21. Kvale, S. Den kvalitativa forskningsintervjun (The Qualitative Research Interview). Lund, Sweden: Studentlitteratur, 1997.Google Scholar
  22. Kyng, M. “Design for Cooperation: Cooperating in Design,” Communications of the ACM (34: 12 ), 1991, pp. 65–73Google Scholar
  23. Leifer, R. “Matching Computer-based Information Systems with Organization Structure,” MIS Quarterly, March 1988.Google Scholar
  24. Litterer, J. A. Organizations: Structure and Behavior (Volume 1). New York: John Wiley, 1963. Macheridis, N. Arbetsorganisation. En historisk granskningav konventioner (Work Organization:Google Scholar
  25. A Historical Examination of Conventions), Working Paper, Institute of Economic Research, School of Economics and Management, Lund University, 1997.Google Scholar
  26. Mark, G., Fuchs, L., and Sohlenkamp, M. “Supporting Groupware Conventions through Contextual Awareness,” in Proceedings of the Fifth European Conference on Computer Supported Cooperative Work, J. A. Hughes, W. Printz, T. Rodden, and K. Schmidt (eds.). Dordrecht, Netherlands: Kluwer Academic Publishers, 1997.Google Scholar
  27. Merriam, S. H. Fallstudien som forskningsmetod. (The Case Study as Research Method). Lund, Sweden: Studentlitteratur, 1994.Google Scholar
  28. Mintzberg, H. Structures in Fives: Designing Effective Organizations. Englewood Cliffs, NJ: Prentice-Hall, 1984.Google Scholar
  29. NUTEK. Towards Flexible Organizations. Stockholm: Swedish National Board for Industrial and Technical Development (B 1996:6), 1996.Google Scholar
  30. Schwartz, P. The Art of the Long View Planning for the Future in an Uncertain World. New York: John Wiley and Sons, 1998.Google Scholar
  31. van der Heijden, K. Scenarios, Strategies and the Strategy Process. Nijenrode Research Paper Series No. 1997–01, Centre for Organisational Learning and Change, University ofNijenrode, 1997. (Available at Scholar

Copyright information

© IFIP International Federation for Information Processing 2000

Authors and Affiliations

  • Kerstin Grundén
    • 1
  1. 1.University of BoråsSweden

Personalised recommendations