Acquiring Expert Knowledge on IS Function Design

  • P. Mantelaers
Part of the IFIP — The International Federation for Information Processing book series (IFIPAICT)


Reorganizing the IS function can contribute to its efficiency and effectiveness. Management can choose from a large number of organizational options. This leads to uncertainty and a need for decision support. The knowledge of experts in this domain was elicited using think aloud protocols. Next the protocols were analyzed to derive guidelines that can be applied in practice. During the analysis, several techniques were tried. This knowledge acquisition process turned out to be very complex and labor intensive but it also was a rich source of information.


Concept Structure Function Design Elicitation Method Knowledge Category Knowledge Analysis 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer Science+Business Media Dordrecht 1997

Authors and Affiliations

  • P. Mantelaers
    • 1
  1. 1.Faculty of Technical Mathematics and InformaticsDelft University of TechnologyAJ DelftThe Netherlands

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