A knowledge-based system to diagnose the innovation process in industrial firms

  • Valérie Chanal
  • Humbert Lesca
Part of the IFIP Advances in Information and Communication Technology book series (IFIPAICT)


In this paper, we assume that managers are unfamiliar with the research concerning product innovation management because this research is not presented in a way that allows for comprehension and knowledge transfer. We therefore designed a knowledge-based system aimed at improving the intelligibility of the product innovation process and synthesising heterogeneous knowledge from different research fields by means of systemic modelling. Furthermore, the ‘DIAPASON’ system (a diagnosis tool of innovation process) is described and the results of the implementation of this pilot system in four industrial firms are presented. Finally, we discuss the need for further research to improve our understanding of complex organisational processes using knowledge modelling.


Innovation management process knowledge-based system diagnosis systemic modelling knowledge transfer organisational learning 


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. Akrich M., Callon M. and Latour B. (1988) A quoi tient le succès des innovations. Premier épisode: l’art de l’intéressement. Annales des Mines, June, 4–17.Google Scholar
  2. Barclay I. (1992) The new product development process. Part 1: past evidence and future practical application. R&D Management, 22, 3, 255–63.CrossRefGoogle Scholar
  3. Barclay I. (1992) The new product development process. Part 2: improving the process of new product development. R&D Management, 22, 4, 307–17.CrossRefGoogle Scholar
  4. Borch O. and Hartvigsen G. (1991) Knowledge-based systems for strategic market planning in small firms. Decision Support Systems, 7, 145–57.CrossRefGoogle Scholar
  5. Brown W. and Karagozoglu N. (1989) A systems model of technological innovation. IEEE Transactions on Engineering Management, 36, 1, 11–6.CrossRefGoogle Scholar
  6. Champy J. (1995) Reengineering Management: the mandate for new leadership. Harpercollins Publishers, New-York.Google Scholar
  7. Chanal V. (1995) Le management de l’innovation de produit industriel: mise en oeuvre d’une démarche de diagnostic pour améliorer notre compréhension du processus. Th. doct.: Sci. de Gest.: Grenoble 2, ESA.Google Scholar
  8. Chanal V. and Lesca H. (1995) Méthodologie de recherche: vers une ingénierie de la recherche en gestion., Publications du CERAG, ESA, Université Grenoble 2, 95–10.Google Scholar
  9. Choffray J.M. and Lilien G. (1982) Designor: a decision support procedure for industrial product design. Journal of Business Research, 10, 185–97.CrossRefGoogle Scholar
  10. Cooper R. (1983) A process model for industrial new product management IEEE Transactions on engineering management, EM-30, 1, 2–11.CrossRefGoogle Scholar
  11. Cooper R. (1984) The strategy-performance link in product innovation. R&D Management, 14, 4, 247–59.CrossRefGoogle Scholar
  12. Crozier M. et Friedberg Erhard (1977) L’acteur et le système. Seuil, Paris.Google Scholar
  13. Daft R. and Lengel R. (1986) Organizational information requirements, media richness and structural design. Management Science, 32, 5, 554–71.CrossRefGoogle Scholar
  14. Davis P. and Wilkof M. (1988) Scientific and technical information transfer for high technology: keeping the figure in its ground. R&D Management, 18, 1, 45–58.CrossRefGoogle Scholar
  15. Drucker P. (1985) Innovation and entrepreneurship. Heinemann, London.Google Scholar
  16. Foster R. (1986) Innovation, the attacker’s advantage. Summit Books, New-York.Google Scholar
  17. Gobeli D. and Brown D. (1993) Improving the process of product innovation. Research Technology Management, March, 38–44.Google Scholar
  18. Le Moigne J.L. (1990) La modélisation des systèmes complexes. Dunod, Paris.Google Scholar
  19. Meyer M. and Curley K. (1991) An applied framework for classifying the complexity of knowledge-based systems. MIS Quarterly, Dec, 455–72.Google Scholar
  20. Macdonald S. and Williams C. (1993) Beyond the boundary: an information perspective on the role of the gatekeeper in the organization. Journal of Product Innovation Management, 10, 5, 417–27.CrossRefGoogle Scholar
  21. Mason R.O. and Mitroff I. (1981) Challenging strategic planning assumptions. Wiley, New-York.Google Scholar
  22. Nonaka I. (1990) Redundant, overlapping organization: a japanese approach to managing the innovation process. California Management Review, Spring, 27–38.Google Scholar
  23. Ortsman (1992) Peut-on changer l’organisation du travail et la culture de l’entreprise? Revue Française de Gestion, mars-avril-mai, 5–17.Google Scholar
  24. Owens H. and Philippakis A. (1995) Inductive consistency in knowledge-based decision support systems. Decision Support Systems, 13, 167–81.CrossRefGoogle Scholar
  25. Picq T. (1991) La maîtrise de la complexité par le développement de l’intelligence de l’organisation. Th. doct.: Sci. de Gest.: Grenoble 2, ESA.Google Scholar
  26. Roberts E. and Fusfeld A. (1981) Staffing the innovative technology-based organization. Sloan Management Review, Spring, 19–33.Google Scholar
  27. Rogers E. and Shoemaker F. (1971) Communication of innovations. 2nd ed. The Free Press, New-York.Google Scholar
  28. Schuler M. (1994) Genèse d’un outil informatique pour l’apprentissage et la mise en oeuvre de la veille stratégique. Th. doct.: Sci. de Gest.: Grenoble 2, ESA.Google Scholar
  29. Simon H. A (1982) Models of bounded rationality. The MIT Press.Google Scholar
  30. Souder W. (1987) Managing new product innovation. Lexington Books, Lexington.Google Scholar
  31. Tanguy H. (1992) Planification stratégique: pour un usage “rético-rhétorique” des modèles. Annales des Mines. Sept, 19–29.Google Scholar
  32. Van de Ven A. (1986) Central problems in the management of innovation. Management Science, 32, 5, 590–607.CrossRefGoogle Scholar

Copyright information

© IFIP International Federation for Information Processing 1996

Authors and Affiliations

  • Valérie Chanal
    • 1
  • Humbert Lesca
    • 1
  1. 1.CERAG-ESAUniversité Pierre Mendès-France de Grenoble Domaine universitaireGrenoble cedex 9France

Personalised recommendations