Abstract
This paper reports an extension of a commonly used method for Software Process Assessment by incorporating a detailed breakdown and analysis of quality costs.
The quality cost assessment is based on evaluating a set of baseline activities and corresponding indicators. The results of a case study indicate that the combination of software process assessment and quality cost measurement provides a good indication of the success of process improvement programs.
Chapter PDF
Similar content being viewed by others
References
Schulmeyer, G., “Zero Defect Software”, NY: McGraw-Hill, 1990.
Price-Waterhouse, “Software Quality Standards: The Costs and Benefits”, A Report for the UK Department of Trade and Industry, April 1988.
ISO 8402–1993, “Quality - Vocabulary”, Geneva: International Organisation for Standardisation, 1993.
AS 2561, “Guide to the determination and use of quality costs”, Australian Standards Association, 1982.
Humphrey, W.S., “Introduction to Software Process Improvement”, Technical Report, CMU/SEI-92-TR-7, 1992.
Paulk, M.C., Curtis B. and Chrissis M.P., “Capability Maturity Model for Software, Version 1.1”, CMU/SEI-93-TR-24, February, 1993.
ISO/IEC JTC1/SC7, “The Need and Requirements for a Software Process Assessment Standard”, Study Report N944R, Issue 2.0, 11 June, 1992.
Lai, R., “The Move to Mature Processes”, IEEE Software, July 1993, pp 14–17.
Mandeville, W.A., “Software Costs of Quality”, IEEE Journal on Selected Areas in Communications, February 1990.
Card, D.N. (ed.),“Understanding Process Improvement”, IEEE Software, July 1991.
Jones and Tabberer (1993), “Process Quality Costing adapted to Software Development”, Software Quality J., Vol 2, pp 199–208.
Dion, R., “Process Improvement and the Corporate Balance Sheet”, IEEE Software, July 1993.
Boehm, B. W., “Industrial Software Metrics Top 10 List.” IEEE Software, September 1987: 84–85.
Crosby, P.B., “Quality is Free”, NY: McGraw-Hill, 1979.
Bell Canada, “Trillium: Telecom Software Product Development Capability Assessment Model”, Draft 2. 2. Montreal: Bell Canada, July 1992.
Fenton, N.E., “Software Metrics: A rigorous Approach” London, UK: Chapman and Hall, 1991.
Boehm, B.W., “Software Engineering Economics”, Englewood Cliffs, NJ: Prentice-Hall, 1981.
DeMarco, T., “Controlling Software Projects: management, measurement, estimation.”, Englewood Cliffs, NJ: Prentice-Hall, 1982.
Goethert, W.B., E.K. Bailey and M.B. Busby, “Software Effort and Schedule Measurement: A Framework for counting Staff Hours and reporting Schedule Information”, Technical Report CMU/SEI-92-TR-21, Software Engineering Institute, Pittsburgh, 1992.
Humphrey, W.S., Snyder B.R. and Willis R.R., “Software process improvement at Hughes Aircraft”, IEEE Software, July 1991.
Pressman, R., “Software Engineering: A Practitioner’s Approach”, 3rd Ed., NY: McGraw-Hill, 1988.
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 1995 Springer Science+Business Media Dordrecht
About this chapter
Cite this chapter
Neilson, M.P., Rout, T.P. (1995). Measuring Process Improvement: Integrating Software Process Assessment With Quality Cost Evaluation. In: Lee, M., Barta, BZ., Juliff, P. (eds) Software Quality and Productivity. IFIP Advances in Information and Communication Technology. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-34848-3_39
Download citation
DOI: https://doi.org/10.1007/978-0-387-34848-3_39
Publisher Name: Springer, Boston, MA
Print ISBN: 978-1-4757-6544-1
Online ISBN: 978-0-387-34848-3
eBook Packages: Springer Book Archive