Abstract
A central element in benchmarking is measurement and comparison. Companies must measure the performance of their business processes and practices to be able to compare themselves to others and to identify benchmark partners who are better than themselves. Furthermore, in order to recognize improvement based on benchmarking, the benchmarking company must be able to track performance over time. Therefore, good performance indicators are an essential ingredient of successful benchmarking. What follows is a summary of a group discussion on the topic of performance indicators which we hope provides a useful framework for performance measurement in benchmarking.
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© 1995 Springer Science+Business Media New York
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Eloranta, E., Crom, S. (1995). Performance Indicators. In: Rolstadås, A. (eds) Benchmarking — Theory and Practice. IFIP Advances in Information and Communication Technology. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-34847-6_43
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DOI: https://doi.org/10.1007/978-0-387-34847-6_43
Publisher Name: Springer, Boston, MA
Print ISBN: 978-1-4757-4595-5
Online ISBN: 978-0-387-34847-6
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