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Information Systems and the Service Economy: A Multidimensional Perspective

  • Steven Alter
  • Uri Gal
  • David Lipien
  • Kalle Lyytinen
  • Nancy Russo
Part of the IFIP — The International Federation for Information Processing book series (IFIPAICT, volume 267)

This panel will examine the impact of the growth of the service economy on organizations and information systems from four perspectives: (1) internal changes in organizations, both service providers and service clients, in terms of their structures, processes, and competencies; (2) redefinition of interorganizational relationships and redrawing of organizational boundaries and identities; (3) the role of IS in enabling these new collaborative relationships; and (4) the possibility of designing better applications to enhance organizations’ capacity to engage in service exchanges.

References

  1. Chesbrough, H., and Spohrer, J. 2006. “A Research Manifesto for Services Science,” Communications of the ACM (49:7), pp. 35-40.CrossRefGoogle Scholar
  2. Maglio. P. P., Srinivasan, S., Kreulen, J. T., and Spohrer, J. 2006. “Service Systems, Service Scientists, SSME, and Innovation,” Communications of the ACM (49:7), pp. 81-85.CrossRefGoogle Scholar
  3. Zhao, J. L. Tanniru, M. , and Zhang, L-J. 2007. “Services Computing as the Foundation of Enterprise Agility: Overview of Recent Advances and Introduction to the Special Issue,” Information Systems Frontiers (9:1), pp. 1-8.CrossRefGoogle Scholar

Copyright information

© International Federation for Information Processing 2008

Authors and Affiliations

  • Steven Alter
    • 1
  • Uri Gal
    • 2
  • David Lipien
    • 3
  • Kalle Lyytinen
    • 4
  • Nancy Russo
    • 5
  1. 1.University of San FranciscoUSA
  2. 2.University of AarhusDenmark
  3. 3.IBM CorporationUSA
  4. 4.Case Western Reserve UniversityUSA
  5. 5.Northern Illinois UniversityUSA

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