Third Generation Knowledge Management in Action: Relational Practices in Swiss Companies

  • Jens O. Meissner
  • Patricia Wolf
Part of the IFIP – The International Federation for Information Processing book series (IFIPAICT, volume 270)

This paper aims at answering the question: How do “third generation knowledge management concepts” help to understand relational practices in blended contexts of face-to-face interaction and virtual communication? In order to address this question, we firstly explain Scharmer’s Concept of Self-transcending Knowledge and Snowden’s Knowledge-Ecology-Approach ‘Cynefin’ to develop a heuristic for third generation knowledge management (KM). The heuristic highlights the critical role of relational practices for KM and will be applied to identify and discuss selected relational practices stemming from four Swiss organizations. We conclude by reflecting on the adequateness of third generation knowledge management concepts to explain these practices.


Third generation knowledge management Relational practices Hybrid work settings 


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Copyright information

© International Federation for Information Processing 2008

Authors and Affiliations

  • Jens O. Meissner
    • 1
  • Patricia Wolf
    • 2
  1. 1.Lucerne School of BusinessSwitzerland
  2. 2.ETH ZurichSwitzerland

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