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Knowledge Management Capability Framework

  • Birinder Sandhawalia
  • Darren Dalcher
Part of the IFIP – The International Federation for Information Processing book series (IFIPAICT, volume 270)

This paper presents a Knowledge Management Capability framework based upon an empirical case study conducted at a CMM Level 5 software project organisation. The paper discusses the development of the organisation’s knowledge management (KM) initiative from its initial state, to an organisational state where the KM practices are institutionalised and embedded within the daily activities and work methods of the organisation. The organisation’s KM initiative is analysed through the development of two KM capabilities, namely infrastructure and processes, which were examined in depth while conducting the case study, and form the basis for the KM Capability Framework. The resulting framework helps organisations to analyse any imbalance that may exist in their KM initiative and needs to be addressed. In doing so, the framework benefits organisations in making corrections and restoring balance between their KM infrastructure and process capabilities, thereby improving the path of successful KM implementation towards a state of organisational KM capability.

Keywords

Knowledge Knowledge management (KM) Knowledge management capabilities Knowledge management infrastructure Knowledge management processes Knowledge Management Capability Framework 

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Copyright information

© International Federation for Information Processing 2008

Authors and Affiliations

  • Birinder Sandhawalia
    • 1
  • Darren Dalcher
    • 1
  1. 1.School of Computing ScienceMiddlesex UniversityUK

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