Abstract
An organization’s mobile workforce is a vital asset, as it is in the front line liaising with customers, and driving the sale of an organization’s products and/or services. Despite this, the IT support provided to mobile workers is often inferior to that available to office-based workers. Mobile workers operate in an unreliable environment, and as such require differing types of support. Within this paper we present a multi-agent based computer cooperative support system known as TeamWorker which can help overcome the difficulties faced by mobile workers. Within this system, each mobile worker is assigned a personal agent that can assist her/him during the working day through appropriate service provision (based on current work context), and through monitoring work progress to anticipate and undertake required actions on the user’s behalf. A detailed presentation of the TeamWorker system is given, including the benefits provided for a real life mobile business process.
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© 2005 Birkhäuser Verlag
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Lee, H., Mihailescu, P., Shepherdson, J. (2005). TeamWorker: An Agent-Based Support System for Mobile Task Execution. In: Unland, R., Calisti, M., Klusch, M. (eds) Software Agent-Based Applications, Platforms and Development Kits. Whitestein Series in Software Agent Technologies. Birkhäuser Basel. https://doi.org/10.1007/3-7643-7348-2_18
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DOI: https://doi.org/10.1007/3-7643-7348-2_18
Publisher Name: Birkhäuser Basel
Print ISBN: 978-3-7643-7347-4
Online ISBN: 978-3-7643-7348-1
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