CBR for document retrieval: The FAllQ project

  • Mario Lenz
  • Hans-Dieter Burkhard
Application Papers
Part of the Lecture Notes in Computer Science book series (LNCS, volume 1266)


This paper reports about a project on document retrieval in an industrial setting. The objective is to provide a tool that helps finding documents related to a given query, such as answers in Frequently Asked Questions databases. A CBR approach has been used to develop a running prototypical system which is currently under practical evaluation.


Hotline support document retrieval case-based reasoning 


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Copyright information

© Springer-Verlag Berlin Heidelberg 1997

Authors and Affiliations

  • Mario Lenz
    • 1
  • Hans-Dieter Burkhard
    • 1
  1. 1.Dept. of Computer ScienceHumboldt University BerlinBerlinGermany

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