Alignment of software quality and service quality

  • Priit Parmakson
Software Development Issues
Part of the Lecture Notes in Computer Science book series (LNCS, volume 932)


Software is today an integral or even main component of various service systems. Therefore it is of interest to analyze how software quality is related to service quality. Due to somewhat different nature of services and software, but also due to historical reasons, software quality models and service quality models differ a lot at first look. In an example of widespread quality models in service management and software areas, it will be shown that substantial level of alignment can be reached between these models. However, these models use different languages and also contain quality attributes which can not be translated easily into language of other model. That gives reason for further elaboration of both quality models.


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Copyright information

© Springer-Verlag Berlin Heidelberg 1995

Authors and Affiliations

  • Priit Parmakson
    • 1
  1. 1.Institute of InformaticsTallinn Technical UniversityEstonia

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