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From conflict to dialogue: On attack and defense in on-line assistance

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Human Computer Interaction (VCHCI 1993)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 733))

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Abstract

A survey of the literature concerning user assistance of software products reveals that the working environment of a user is hardly taken into consideration, although direct manipulation user interfaces and the respective metaphors have conquered the market of personal computing. We argue that ignoring a user's working environment in the context of on-line assistance will end up in a deterioration of the Task-Artifact-Cycle which leads on-line assistance into a dead end. However, when taken into account (e.g. as a scenario of representative user tasks), a small set of dialogue rules, so-called “game rules”, may establish a “critical dialogue” between users and on-line assistance. Such a critical dialogue is based on rights of attack and obligations of defence.

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Author information

Authors and Affiliations

  1. Department for Computational Linguistics, University of Stuttgart, Germany

    Peter W. Fach, Maria Bannert & Klaus Kunkel

  2. Center of Empirical Educational Research, University Koblenz-Landau, Germany

    Peter W. Fach, Maria Bannert & Klaus Kunkel

Authors
  1. Peter W. Fach
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  2. Maria Bannert
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  3. Klaus Kunkel
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Thomas Grechenig Manfred Tscheligi

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© 1993 Springer-Verlag Berlin Heidelberg

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Fach, P.W., Bannert, M., Kunkel, K. (1993). From conflict to dialogue: On attack and defense in on-line assistance. In: Grechenig, T., Tscheligi, M. (eds) Human Computer Interaction. VCHCI 1993. Lecture Notes in Computer Science, vol 733. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-57312-7_62

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  • DOI: https://doi.org/10.1007/3-540-57312-7_62

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  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-57312-8

  • Online ISBN: 978-3-540-48052-5

  • eBook Packages: Springer Book Archive

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