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Computers in local administrative offices (province of Salzburg) — aspects of stress, strain and training

  • Eveline Riedling
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 733)

Abstract

This study, recently undertaken in communities in the county of Salzburg which are IOZ (Informatics and Organization Center Salzburg) customers, deals with the new situation which computerized administration brought to the offices: It evaluates the software, the ability of the clerks to handle hard- and software, the training of the personnel, the nature and the frequency of training sessions, the conditions under which people were allowed to attend computer training classes, the ergonomic aspects of the working place, and the subjective feelings of the clerks towards computerization (stress, strain, readiness towards training, and so on).

References

  1. 1.
    Bullinger, H.J.(ed.): Human Aspects in Computing, Proceedings of the Fourth International Conference on Human-Computer Interaction, Stuttgart, Elsevier 1991.Google Scholar
  2. 2.
    Landauer, Th.K: Research Methods in Human-Computer Interaction. In: Helander, M.(ed.): Handbook of Human-Computer Interaction, Elsevier 1991.Google Scholar
  3. 3.
    Riedling, E.: EDV-Einsatz in Gemeinden am Beispiel des Landes Salzburg, Teil 1, (Gemeinden, die vom IOZ betreut werden), Studie Teil 1. IOZ Salzburg (Amt der Salzburger Landesregierung) 1993.Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 1993

Authors and Affiliations

  • Eveline Riedling
    • 1
  1. 1.Institut für Gestaltungs- und WirkungsforschungTU WienWienAustria

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