Advertisement

The indiGo Project: Enhancement of Experience Management and Process Learning with Moderated Discourses

  • Klaus-Dieter Althoff
  • Ulrike Becker-Kornstaedt
  • Björn Decker
  • Andreas Klotz
  • Edda Leopold
  • Jörg Rech
  • Angi Voss
Chapter
Part of the Lecture Notes in Computer Science book series (LNCS, volume 2394)

Abstract

Within this paper we describe the indiGo approach to preparation, moderation, and analysis of discourses to enhance experience management. In the indiGo project this has been exemplified for the process learning domain. indiGo includes an integration of approaches for e-participation, experience management, process modeling and publishing, as well as text mining. We describe both the methodology underlying indiGo and the indiGo platform. In addition, we compare indiGo to related work. Currently a case study is ongoing for an in-depth evaluation of the indiGo approach.

Keywords

Support Vector Machine Business Process Text Mining Experience Management Process Execution 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. Aha, D.W., Becerra-Fernandez, I., Maurer, F., and Muñoz-Avila, H. (Eds.) (1999). Exploring Synergies of Knowledge Management and Case-Based Reasoning: Papers from the AAAI 1999 Workshop (Technical Report WS-99-10). Menlo Park, CA: AAAI Press.Google Scholar
  2. Althoff, K.-D., Birk, A., Hartkopf, S., Müller, W., Nick, M., Surmann, D. & Tautz, C. (1999) Managing Software Engineering Experience for Comprehensive Reuse; Proceedings of the Eleventh Conference on Software Engineering and Knowledge Engineering, Kaiserslautern, Germany, June 1999; Knowledge Systems Institute; Skokie, Illinois, USA.Google Scholar
  3. Althoff, K.-D., Bomarius, F., Müller, W. & Nick, M. (1999). Using a Case-Based Reasoning for Supporting Continuous Improvement Processes. In: P. Perner (ed.), Proc. German Workshop on Machine Learning, Technical Report, Institute for Image Processing and Applied Informatics, Leipzig, 8 pages.Google Scholar
  4. Althoff, K.-D., Decker, B., Hartkopf, S., Jedlitschka, A., Nick, M. & Rech, J. (2001). Experience Management: The Fraunhofer IESE Experience Factory. In P. Perner (ed.), Proc. Industrial Conference Data Mining, Leipzig, 24.-25. Juli 2001, Institut für Bildverarbeitung und angewandte InformatikGoogle Scholar
  5. Althoff, K.-D., Feldmann, R. & Müller, W. (eds.) (2001). Advances in Learning Software Organizations. Springer Verlag, LNCS 2176, September 2001.zbMATHGoogle Scholar
  6. Althoff, K.-D., Nick, M. & Tautz, C. (1999). An Application Implementing Reuse Concepts of the Experience Factory for the Transfer of CBR System Know-How. In: E. Melis (ed.), Proc. of the Seventh German Workshop on Case-Based Reasoning (GWCBR’99).Google Scholar
  7. Althoff, K.-D. & Wilke, W. (1997). Potential Uses of Case-Based Reasoning in Experience Based Construction of Software Systems and Business Process Support. In: R. Bergmann & W. Wilke (eds.), Proc. of the 5th German Workshop on Case-Based Reasoning, LSA-97-01E, Centre for Learning Systems and Applications, University of Kaiserslautern, 31–38.Google Scholar
  8. Bandinelli, S., Fuggetta, A., Lavazza, L., Loi, M. & Picco G.P. (1995). Modeling and improving an industrial software process, Transactions on Software Engineering, 440–454.Google Scholar
  9. Basili, V.R., Caldiera, G., Rombach, D. (1994). Experience Factory; In Marciniak, J.J. ed., Encyclopedia of Software Engineering, vol 1, 469–476; John Wiley & Sons.Google Scholar
  10. Becker-Kornstaedt, U. (2001). Towards Systematic Knowledge Elicitation for Descriptive Software Process Modeling. In Frank Bomarius and Seija Komi-Sirviö, editors, Proceedings of the Third International Conference on Product-Focused Software Processes Improvement (PROFES), Lecture Notes in Computer Science 2188, pages 312–325, Kaiserslautern, September 2001. Springer.CrossRefGoogle Scholar
  11. Becker-Kornstaedt, U. & Belau, W. (2000). Descriptive Process Modeling in an Industrial Environment: Experience and Guidelines. In R. Conradi, editor, Proceedings of the 7 th European Workshop on Software Process Technology (EWSPT 7), Kaprun, Austria, pages 177–189, Lecture Notes in Computer Sciences, Springer-Verlag. 2000.Google Scholar
  12. Becker-Kornstaedt, U., Hamann, D., Kempkens, R., Rösch, P., Verlage, M., Webby, R., & Zettel, J. (1999). Support for the Process Engineer: The Spearmint Approach to Software Process Definition and Process Guidance. In Proceedings of the 11th Conference on Advanced Information Systems Engineering (CAISE’ 99), Heidelberg, Germany, June 1999. Lecture Notes on Computer Science, Springer-Verlag.Google Scholar
  13. Becker-Kornstaedt, U. & Verlage, M. (1999). The V-Model Guide: Experience with a Web-based Approach for Process Support; Proceedings of Software Technology and Engineering Practice (STEP).Google Scholar
  14. Bergmann, R. (2001). Experience management-foundations, development methodology, and internet-based applications. Postdoctoral thesis, Department of Computer Science, University of Kaiserslautern (submitted).Google Scholar
  15. Bergmann, R., Breen, S., Göker, M., Manago, M. & Wess, S. (1999). Developing Industrial CBR Applications. The INRECA-Methodology. Springer Verlag, LNAI 1612.Google Scholar
  16. Brandt, M. & Nick, M. (2001). Computer-Supported Reuse of Project Management Experience with an Experience Base. In Althoff, Feldemann & Müller (2001), 178–191.Google Scholar
  17. Bröckers, A., Lott, C.M., Rombach, H. D. & Verlage, M. (1995). MVP-L Language Report Version 2; Technical Report University of Kaiserslautern, Department of Computer Science 265 / 95.Google Scholar
  18. Bußmann, Hadumod (1990): Lexikon der Sprachwissenschaft, Kröner: Stuttgart.Google Scholar
  19. Conklin, J. and M. Begeman (1988) “gIBIS: A Hypertext Tool for Exploratory Policy Discussion”, Transactions of Office Information Systems, 6(4): 303–331.CrossRefGoogle Scholar
  20. Curtis, B., Kellner, M. I. & Over, J. (1992). Process Modeling. Communications of the ACM. Google Scholar
  21. Decker, B. & Jedlitschka, A. (2001). The Integrated Corporate Information Network iCoIN: A Comprehensive Web-Based Experience Factory. In Althoff, Feldmann & Müller (2001), 192–206.Google Scholar
  22. Dellen, B., Könnecker, A. & Scott, L. (2000). Process Modeling Tool Evaluation. IESE-Report 002.00/E, Fraunhofer IESE, Kaiserslautern, Germany.Google Scholar
  23. Eickeler, Stefan & Kindermann, Jörg & Larson, Martha & Leopold, Edda & Paaß, Gerhard: Classification of Spoken Documents using SVM and Sub-word Units; submitted to Neurocomputing, Special Issue on Support Vector Machines.Google Scholar
  24. Erickson, T. (1999): “Persistent Conversation. An introduction“. Journal of Computer-Mediated Communication, 4.Google Scholar
  25. Raimund L. Feldmann, Michael Frey, Marco Habetz, and Manoel Mendonca (2000). Applying Roles in Reuse Repositories. In Proceedings of the Twelfth Conference on Software Engineering and Knowledge Engineering, Kaiserslautern, Germany, July 2000. Knowledge Systems Institute, Skokie, Illinois, USA.Google Scholar
  26. Friedrich, R., Iglezakis, I., Klein, W. & Pregizer, S. (2002). Experience-based decision support for project management with case-based reasoning.. In Minor & Staab (2002), 139–150.Google Scholar
  27. Gordon, Thomas F., und Nikos Karacapilidis. 1997. “The Zeno Argumentation Framework.” Pp. 10–18 in Proceedings of the Sixth International Conference on Artificial Intelligence and Law. Google Scholar
  28. Griffiths, A.D., Harrison, M.D. & Dearden, A.M. (1999). Case Based Reasoning Systems for Knowledge Mediation. in M. A. Sasse and C. Johnson (eds.), Proceedings of Interact 99, (Edinburgh), IOS Press. pp. 425–433.Google Scholar
  29. Henninger, S. (1995). Developing Domain Knowledge Through the Reuse of Project Experiences. Proc. Symposium on Software Reusability (SSR’ 95), Seattle WA, April 1995.Google Scholar
  30. Hfebicceck, Luděk & Altmann, Gabriel(1996): The Levels of Order in Language, Glottometrika 15, 38–61.Google Scholar
  31. Joachims, T. (1998). Text categorization with Support Vector Machines: Learning with many relevant features. Proc 10th European Conference on Machine Learning (ECML 98), LNCS 1398, Springer Verlag, pp137–142Google Scholar
  32. Kellner, M. I., Becker-Kornstaedt, U., Riddle, W. E., Tomal, J. & Verlage, M. (1998). Process Guides: Effective Guidance for Process Participants. In Proceedings of the Fifth International Conference on the Software Process, pages 11–25, Chicago, IL, USA, June 1998. ISPA Press.Google Scholar
  33. Kindermann, Jörg & Paaß, Gerhard & Leopold, Edda (2001): Error Correcting Codes with Optimized Kullback-Leibler Distances for Text Categorization; PKDD’01; 3–7 September 2001 in Freiburg.Google Scholar
  34. Kindermann, Jörg & Diederich, Joachim & Leopold, Edda & Paaß, Gerhard: Identifying the Author of a Text with Support Vector Machines; accepted at Applied Intelligence.Google Scholar
  35. Kohonen, Teuvo (2001): Self-organizing maps, Springer: Berlin, Heidelberg, New YorkzbMATHGoogle Scholar
  36. Kolodner, J. L. (1993). Case-Based Reasoning. Morgan Kaufmann.Google Scholar
  37. Kunz, Werner und Horst W.J. Rittel (1970): “Issues as elements of information systems.” Center for Planning and Development Research, Institute of Urban and Regional Development Research. Working Paper 131, University of California, Berkeley.Google Scholar
  38. Leopold, Edda & Kindermann, Jörg (2002): Text Categorization with Support Vector Machines. How to Represent Texts in Input Space?; in: Machine Learning 46, 423–444.zbMATHCrossRefGoogle Scholar
  39. Märker, O., Hagedorn, H., Trénel, M. and Gordon, T. F. 2002 ‘Internet-based Citizen Participation in the City of Esslingen. Relevance-Moderation-Software’, in M. Schrenk (ed) CORP 2002-“Who plans Europe’s future?” Wien: Selbstverlag des Instituts für EDV-gestützte Methoden in Architektur und Raumplanung der Technischen Universität Wien.Google Scholar
  40. Maurer, F. & Holz, H. (1999). Process-Oriented Knowledge Management For Learning Software Organizations, Proceedings of 12th Knowledge Acquisition For Knowledge-Based Systems Workshop 1999 (KAW99); Banff, Canada.Google Scholar
  41. Mehler, Alexander (2002): Hierarchical analysis of text similarity data, in: Thorsten Joachims & Edda Leopold (eds.): Künstliche Intelligenz, Schwerpunkt Textmining, to appear.Google Scholar
  42. Merkl, Dieter (1997): Exploration of Document Collections with Self-Organizing Maps: A Novel Approach to Similarity Representation, a novel approach to similarity visualization”. Proceedings of the European Symposium on Principles of Data Mining and Knowledge Discovery (PKDD’97), (Trondheim, Norway. June).Google Scholar
  43. Minor, M. & Staab, S. (eds.) (2002). lst German Workshop on Experience management-Sharing Experiences about the Sharing of Experience, Berlin, March 7–8, 2002, Lecture Notes in Informatics, Gesellschaft für Informatik (Bonn).Google Scholar
  44. Osterweil, L. (1987). Software Processes Are Software Too, Association for Computer Machinery (ACM).Google Scholar
  45. Scheer, A.W. (1997). Referenzmodelle für industrielle Geschäftsprozesse (siebte Auflage), Springer Verlag.Google Scholar
  46. Scott L, Jeffery D.R., Becker-Kornstaedt U. (2001). Preliminary Results of an Industrial EPG Evaluation. In F. Maurer; B. Dellen; J. Grundy; B. Koetting (eds.), Proc. 4th ICSE Workshop on Software Engineering over the Internet, Toronto Canada, 12–19 May. 2001, IEEE Computer Society, California, USA, pp55–58.Google Scholar
  47. Sumner T. & Buckingham Shum, S. (1998) “From Documents to Discourse: Shifting Conceptions of Scholarly Publishing“, Proc. CHI 98: Human Factors in Computing Systems, 18–23 April, 1998, Los Angeles, CA. ACM Press: New YorkGoogle Scholar
  48. Tautz, C. (2000). Customizing Software Engineering Experience Management Systems to Organizational Needs. Doctoral Dissertation, Department of Computer Science, University of Kaiserslautern, Germany.Google Scholar
  49. Tautz, C. & Althoff, K.-D. (1997). Using Case-Based Reasoning for Reusing Software Knowledge. Case-Based Reasoning Research and Development-Second International Conference (ICCBR97), Providence, RI, Springer Verlag.Google Scholar
  50. Turoff, M., Hiltz, S. R., Bieber, M., Fjermestadt, J. and Ajaz, R. (1999): “Collaborative discourse structures in computer-mediated group communications”. Journal of Computer-Mediated Communication, 4.Google Scholar
  51. von Hunnius, J.-P. (2000). WESPI-Web Supported Process Improvement. In K.-D. Althoff & W. Müller (eds.), Proc. 2nd Internationl Workshop on Learning Software Organizations, June 20, 2000, Oulu Finland, Fraunhofer IESE, Kaiserslautern, Germany.Google Scholar
  52. Voss, A. (to appear (2002)): „Zeno-Software für Online-Diskurse in der Mediation”. In Online-Mediation. Theorie und Praxis computer-unterstützter Konfliktmittlung (Eds, Märker, O. and Trenél, M.) Sigma, Berlin.Google Scholar
  53. Voss, A., Roeder, S. and Wacker, U. (to appear (2002)): „IT-support for mediation in decision making-A role playing experiment”. In Online-Mediation. Theorie und Praxis computer-unterstützter Konfliktmittlung. (Eds, Märker, O. and Trenél, M.) Sigma, Berlin.Google Scholar
  54. Wargitsch, C. (1998). Ein Beitrag zur Integration von Workflow-und Wissensmanagement unter besonderer Berücksichtigung komplexer Geschäftsprozesse. Doctoral Dissertation, University of Erlangen-Nürnberg, Germany.Google Scholar
  55. Weber, R., Aha, D.W., & Becerra-Fernandez, I. (2001). Intelligent lessons learned systems. Expert Systems with Applications, 20, 17–34.CrossRefGoogle Scholar
  56. Weber, R. & Gresse von Wangenheim, C. (eds.) (2001). Proceedings of the Workshop Program at the Fourth International Conference on Case-Based Reasoning, Technical Note AIC-01-003, Washington, DC: Naval Reasearch Laboratory, Naval Research Center for Applied Research in Artificial Intelligence.Google Scholar
  57. Workflow Management Facility Specification (2000). V1.2, Object Management Group; http://www.omg.org/.
  58. Yun-Heh Chen-Burger, Dave Robertson & Jussi Stader (2000). A Case-Based Reasoning Framework for Enterprise Model Building, Sharing and Reusing. Proc. ECAI 2000 Workshop on Knowledge Management and Organizational Memories, Berlin.Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2002

Authors and Affiliations

  • Klaus-Dieter Althoff
    • 1
  • Ulrike Becker-Kornstaedt
    • 1
  • Björn Decker
    • 1
  • Andreas Klotz
    • 2
  • Edda Leopold
    • 2
  • Jörg Rech
    • 1
  • Angi Voss
    • 2
  1. 1.Fraunhofer-Institut für Experimentelles Software Engineering (IESE)Kaiserslautern
  2. 2.Fraunhofer-Institut für Autonome Intelligente Systeme (AIS)Sankt Augustin

Personalised recommendations