Abstract
Help systems offer a variety of services ranging from providing references to online documents to providing task-specific on-the-job training. One of the pervasive characteristics of any help system is the conception of a help-context. Depending on the type of service being offered, help systems may require different help-contexts. The context captures knowledge about the person who provides help, the person who consumes help, the help material, and the tool that delivers the material. The knowledge about the helper and the helpee can be stored in user models. In this paper we discuss how help-contexts are created in the Helper’s Assistant and how user models enhance the quality of help-contexts and the quality of help being delivered.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Cozman F. G. (2000). Java Bayes: Bayesian networks in Java. http://www.cs.cmu.edu/~javabayes/Home/index.html.
Friedman-Hill E. (2000). http://herzberg.ca.sandia.gov/jess/.
Greer J. E., McCalla G. I., Cooke J. E., Collins J. A., Kumar V. S., Bishop A. S., & Vassileva J. I. (2000). Integrating Cognitive Tools for Peer Help: The Intelligent IntraNet Peer Help-Desk Project. In Lajoie S. (Ed.), Computers as Cognitive Tools: The Next Generation (pp. 69–96). Lawrence Erlbaum.
Houghton R.C. (1984). Online help systems: A conspectus. CACM, 27(2), 126–133.
Kumar V., McCalla G., & Greer J. (1999). Helping the peer helper. International conference on AI in Education. Le Mans, France. 325–332.
Kumar V. (1999). Helping the peer helper in knowledge-based, collaborative, distributed peer help networks [thesis proposal]. U. Saskatchewan.
Kumar V., Greer J., & McCalla G. (2000). Pedagogy in peer-supported helpdesks. International Conference on Knowledge-based Computer Systems. Mumbai, India.
Microsoft (TM). (1998). Microsoft Office IntelliSense White Paper. http://www.microsoft.com/macoffice/prodinfo/office/intel.htm.
Nirenburg S., & Lesser V. (1988). Providing intelligent assistance in distributed office environments. In Bond A.H. & Gasser L. (Eds.), Readings in Distributed Artificial Intelligence (pp. 590–598). Morgan Kaufmann.
Winkels R. (1998). EUROHELP. http://www.lri.jur.uva.nl/~winkels/eurohelp.html.
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2001 Springer-Verlag
About this paper
Cite this paper
Kumar, V.S., McCalla, G.I., Greer, J.E. (2001). Personalized Contexts in Help Systems. In: Stroulia, E., Matwin, S. (eds) Advances in Artificial Intelligence. Canadian AI 2001. Lecture Notes in Computer Science(), vol 2056. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-45153-6_16
Download citation
DOI: https://doi.org/10.1007/3-540-45153-6_16
Published:
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-42144-3
Online ISBN: 978-3-540-45153-2
eBook Packages: Springer Book Archive