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Expert Error: The Case of Trouble-Shooting in Electronics

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Book cover Computer Safety, Reliability and Security (SAFECOMP 2000)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 1943))

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Abstract

An expert trouble-shooter is a subject who has a great deal of experience in his activity that allows him or her to be very efficient. However, the large amount of problems he or she has experienced tends to rigidify his or her strategies due to empirical learning and application of [symptom-fault] co-occurrence rules. We defend the hypothesis that experts’ errors depend on the knowledge of these co-occurrences. Our experiment supported this point of view: expert trouble-shooters in electronics implement non-relevant actions in an atypical symptoms configuration. From an operational point of view, human is an active component of systems and the final dependability partly relies on human reliability. More specifically, human operators are strongly involved in maintenance and trouble-shooting activities. One then has to know about the cognitive processes involved in expert error and integrate this knowledge in the design of systems.

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Author information

Authors and Affiliations

  1. Laboratoire de Psychologie Cognitive, Université de Provence, 29, avenue Robert Schuman, 13621, Aix-en-Provence, France

    Denis Besnard

Authors
  1. Denis Besnard
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Editor information

Editors and Affiliations

  1. Safety Science Group, TU Delft, Jaffalaan 5, 2628, BX Delft, The Netherlands

    Floor Koornneef

  2. SIMTECH, Max Euwelaan 60, 3062, MA Rotterdam, The Netherlands

    Meine van der Meulen

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© 2000 Springer-Verlag Berlin Heidelberg

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Besnard, D. (2000). Expert Error: The Case of Trouble-Shooting in Electronics. In: Koornneef, F., van der Meulen, M. (eds) Computer Safety, Reliability and Security. SAFECOMP 2000. Lecture Notes in Computer Science, vol 1943. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-40891-6_7

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  • DOI: https://doi.org/10.1007/3-540-40891-6_7

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  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-41186-4

  • Online ISBN: 978-3-540-40891-8

  • eBook Packages: Springer Book Archive

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