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For the purpose of process-oriented decision making it often is convenient to use a model of a workflow. A workflow model is a simplified representation of a past, actual or future workflow process. The focus on workflow models as supporting decision making is prevalent in this chapter, but it should be realized that workflow modeling in general has a wider purpose. For example, a workflow model may be used to familiarize new personnel with daily operations. We will briefly consider in Section 2.1 the various applications of workflow models. In particular, we will regard the application of a workflow model to parameterize a Workflow Management System.
KeywordsThroughput Time Input Place Stochastic Delay Firing Rule Activity Base Cost
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