Designing electronic maps: an ethnographic approach

  • Barry Brown
  • Eric Laurier


While ethnographic methods are an established tool for requirements analysis in Human Computer Interaction (HCI) and Computer Supported Collaborative Work (CSCW), they have seldom been used for the design of electronic map systems. This chapter presents an ethnographic study of city tourists’ practices that draws out a number of implications for designing map technologies. We describe how tourists work together in groups, collaborate around maps and guidebooks, and both ‘pre-’ and ‘post-visit’ places. These findings have been used in the design of the ‘george square’ system which allows tourists to collaborate around an electronic map at a distance.


High Street Ethnographic Approach Package Holiday Mixed Reality System Electronic Guidebook 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag Berlin Heidelberg 2005

Authors and Affiliations

  • Barry Brown
    • 1
  • Eric Laurier
    • 2
  1. 1.Department of Computer ScienceUniversity of GlasgowGlasgow
  2. 2.Department of GeographyUniversity of GlasgowGlasgow

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