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The Risk Factors

Keywords

Call Centre Contact Centre Uninterruptible Power Supply Offshore Location Data Protection Legislation 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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References

  1. 1.
    Frank-Jürgen Richter and Parthsarathi Banerjee, The Knowledge Economy in India, Palgrave Macmillan, 2003.Google Scholar
  2. 2.
    Elizabeth Sparrow, A Guide to Global Sourcing, British Computer Society 2004. www.bcs.org.ukGoogle Scholar
  3. 3.
    Rob Aalders, The IT Outsourcing Guide, Wiley, 2001.Google Scholar
  4. 4.
    Jane C. Linder, Outsourcing for Radical Change, Amacom, 2004.Google Scholar
  5. 5.
    ContactBabel, Finding the Balance: The Effect of Offshore Customer Contact on Profit and Brand, www.contactbabel.com, June 8, 2004.Google Scholar
  6. 6.
    www.bt.com.Google Scholar
  7. 7.
    www.cwu.org.uk.Google Scholar

Copyright information

© Springer-Verlag Berlin · Heidelberg 2005

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