The Risk Factors


Call Centre Contact Centre Uninterruptible Power Supply Offshore Location Data Protection Legislation 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. 1.
    Frank-Jürgen Richter and Parthsarathi Banerjee, The Knowledge Economy in India, Palgrave Macmillan, 2003.Google Scholar
  2. 2.
    Elizabeth Sparrow, A Guide to Global Sourcing, British Computer Society 2004. Scholar
  3. 3.
    Rob Aalders, The IT Outsourcing Guide, Wiley, 2001.Google Scholar
  4. 4.
    Jane C. Linder, Outsourcing for Radical Change, Amacom, 2004.Google Scholar
  5. 5.
    ContactBabel, Finding the Balance: The Effect of Offshore Customer Contact on Profit and Brand,, June 8, 2004.Google Scholar
  6. 6. Scholar
  7. 7. Scholar

Copyright information

© Springer-Verlag Berlin · Heidelberg 2005

Personalised recommendations