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Quality and the Service Level Agreement

Keywords

Service Quality Service Level Call Centre Service Level Agreement Total Quality Management 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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References

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    Sowmyanarayanan Sadagopan, Personal interview with the author, October 11 2003Google Scholar

Copyright information

© Springer-Verlag Berlin · Heidelberg 2005

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