Keywords
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.
This is a preview of subscription content, log in via an institution.
Buying options
Tax calculation will be finalised at checkout
Purchases are for personal use only
Learn about institutional subscriptionsPreview
Unable to display preview. Download preview PDF.
References
Ian Benn with Jill Pearcy, Strategic Outsourcing, Hodder & Stoughton (2002)
NASSCOM analysis, www.nasscom.org
Patrice Hervé, Personal email to the author, September 19 2003
iSixSigma analysis, www.isixsigma.com
Sara Cullen and Leslie Willcocks, Intelligent IT Outsourcing, Elsevier Butterworth Heinemann (2003)
Elizabeth Sparrow, Successful IT Outsourcing Springer Verlag (2003)
Rob Aalders, The IT Outsourcing Guide, John Wiley & Sons (2001)
Charles L. Gay and James Essinger, Inside Outsourcing, Nicholas Brealey (2000)
Daniel Minoli, Analyzing Outsourcing, McGraw-Hill (1995)
Karen Williams, Telephone interview with the author, July 29 2003
Abhoy Ojha, Personal interview with the author, October 10 2003
Sowmyanarayanan Sadagopan, Personal interview with the author, October 11 2003
Rights and permissions
Copyright information
© 2005 Springer-Verlag Berlin · Heidelberg
About this chapter
Cite this chapter
(2005). Quality and the Service Level Agreement. In: Outsourcing to India. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-24794-7_19
Download citation
DOI: https://doi.org/10.1007/3-540-24794-7_19
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-23943-7
Online ISBN: 978-3-540-24794-4
eBook Packages: Business and EconomicsBusiness and Management (R0)