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Success Criteria

Keywords

Success Criterion Great Relationship Design Metrics European Investment Bank Butler Group 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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References

  1. 1.
    Patrice Hervé, Personal email to the author, September 19 2003Google Scholar
  2. 2.
    Robert H. Schaffer and Harvey A. Thomson, Successful change programs begin with results, Harvard Business Review, January–February 1992Google Scholar
  3. 3.
    Soumitra Dutta, Using Offshore Software Development to Drive Value: The Experience of Motorola in India, The knowledge economy in India, Edited by Frank-Jürgen Richter and Parthasarathi Banerjee, Palgrave Macmillan (2003)Google Scholar
  4. 4.
    Ravi Aron, Two Major Errors That Companies Make in Outsourcing Services, http://knowledge.wharton.upenn.edu/Google Scholar
  5. 5.
    Devesh Nayel, Email interview with the author, July 9 2003Google Scholar
  6. 6.
    Karen Williams, Telephone interview with the author, July 29 2003Google Scholar
  7. 7.
    A.S. Lakshminarayanan, Telephone interview with the author, July 14 2003Google Scholar
  8. 8.
    Mark Vernon, Take Measures, Computer Weekly, March 21 2002Google Scholar
  9. 9.
    Douglas Hayward, Measuring the success of outsourcing relationships, Financial Times, May 13 2003Google Scholar
  10. 10.
    Meena Ganesh, Telephone interview with the author, August 13 2003Google Scholar

Copyright information

© Springer-Verlag Berlin · Heidelberg 2005

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