Outsourcing Flavours


Business Process Manage Business Process Contact Centre Outsource Service Easy Group 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. 1.
    Landry Fevre, The Yankee Group, European Outsourcing on Track to Double, June 16 2003Google Scholar
  2. 2.
    Elizabeth Sparrow, Successful IT Outsourcing, Springer Verlag (2003)Google Scholar
  3. 3.
    Jonas Ridderstråle and Kjell Nordström, Funky Business, FT Prentice Hall (2000)Google Scholar
  4. 4.
    Gary Hamel, Leading the Revolution, Harvard Business School Press (2000)Google Scholar
  5. 5.
    Emma Nash, Offshore firm makes cinema ticketing Easy, Computing, July 17 2003Google Scholar
  6. 6.
    www.dictascribe.comGoogle Scholar
  7. 7.
    Bob Evans, Big names prove outsourced services are the way to go, Computing, June 5 2003Google Scholar
  8. 8.
    Shelley Singh, Business Process Outsourcing, Financial Times, February 5 2003Google Scholar
  9. 9.
    Infotech Enterprises signs long-term outsourcing contract with Bombardier transportation to provide engineering services in India, Infotech Press Release, September 17 2003Google Scholar
  10. 10.
    Detlev Hoch, Presentation to FT/NASSCOM Conference in London, January 28 2003Google Scholar
  11. 11.
    David Kirkpatrick, The Net Makes It All Easier-Including Exporting US Jobs, Fortune, May 12 2003Google Scholar
  12. 12.
    How BPO is changing India,, June 18 2003Google Scholar
  13. 13.
    Shyamal Majumdar, KPO: The next big opportunity,, December 31 2004Google Scholar
  14. 14.
    Joanna Slater, Calling India… Why Wall Street is dialling overseas for research, Wall Street Journal, October 2 2003Google Scholar
  15. 15.
    i-Vantage to invest $3m in India,, November 11 2003Google Scholar
  16. 16.
    Sandeep Bamzai, Global resources, local infrastructure (interview with Arjun Malhotra), Hindustan Times, July 28 2003Google Scholar

Copyright information

© Springer-Verlag Berlin · Heidelberg 2005

Personalised recommendations