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Active help systems

  • Gerhard Fischer
  • Andreas Lemke
  • Thomas Schwab
Software Environments
Part of the Lecture Notes in Computer Science book series (LNCS, volume 178)

Abstract

Good on-line help systems are of crucial importance for the computer systems of the future. An increased functionality (required by the many different tasks which a user wants to do) will lead to an increased complexity. Empirical investigations have shown that on the average only 40% of the functionality of complex computer systems are used. Passive help systems (which require that the user requests help explicitly from the system) are of little use if the user does not know the existence of a system feature. Active help systems should guide and advise an user similar to a knowledgeable colleague or assistant.

Keywords

Tutorial System Primitive Operation Task Domain Editor State Synonym List 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer-Verlag Berlin Heidelberg 1984

Authors and Affiliations

  • Gerhard Fischer
    • 1
  • Andreas Lemke
    • 1
  • Thomas Schwab
    • 1
  1. 1.Research Group on Knowledge-based Systems and Human-Computer Communication Department of Computer ScienceUniversity of StuttgartFederal Republic of Germany

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