A participative approach to forward planning and system change

  • John Hawgood
  • Frank Land
  • Enid Mumford
Information System Planning And Analysis
Part of the Lecture Notes in Computer Science book series (LNCS, volume 65)


Forward planning and system design can be improved through the participation of the people who will eventually use the system, if they can be provided with the necessary skills. The authors have developed and tested a framework for participative forward planning and aystem design which includes a set of analytic and design procedures:

1 Variance analysis, for identifying operational deficiencies

2 Job satisfaction analysis, for measuring the lack of fit between employees' actual and preferred work situations

3 Future analysis, to identify significant opportunities and development goals

4 The BASYC approach to multi-attribute utility analysis, to compare the desirability of alternative courses of action (possibly using "fuzzy logic")

5 Socio-technical systems design, to bring human and technical factors to bear simultaneously on system improvements.


Planning Horizon Design Team Forecast Horizon Benefit Assessment Forward Planning 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag Berlin Heidelberg 1978

Authors and Affiliations

  • John Hawgood
    • 1
    • 2
  • Frank Land
    • 1
    • 3
  • Enid Mumford
    • 1
    • 4
  1. 1.Automation Benefit Appraisal Consultants Ltd.DurhamEngland
  2. 2.University of DurhamDurhamEngland
  3. 3.London School of EconomicsLondonEngland
  4. 4.Manchester Business SchoolManchesterEngland

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